Assistant Manager Customer Service

Eurofins; Navi Mumbai; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Eurofins Navi Mumbai is seeking an Assistant Manager Customer Service to ensure exceptional customer experiences. You will lead a team to manage inquiries and maintain service quality.

Key duties include developing strategies to improve satisfaction, handling escalations, collaborating with other departments, analyzing service data, and supporting recruitment and onboarding.

Qualifications

• 5–8 years of customer service experience, with 1–2 years in a supervisory role.
• Exceptional communication skills, both verbal and written.
• Strong leadership abilities with a supportive and decisive approach.
• Excellent problem-solving and conflict resolution skills.
• Ability to analyze data and generate actionable insights.
• Strong time management and organizational skills.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Adaptability to changing priorities and ability to work in a fast-paced environment.
• Fluency in English and Hindi.

Responsibilities

• Develop and implement strategies to improve customer satisfaction and loyalty
• Handle escalated customer issues and complaints with empathy and professionalism
• Collaborate with other departments to resolve complex customer inquiries
• Analyze customer service data and prepare reports for upper management
• Contribute to the development and implementation of customer service policies and procedures
• Ensure adherence to quality assurance standards and company guidelines
• Identify and recommend process improvements to enhance efficiency and customer experience
• Participate in hiring, training, and onboarding of new customer service team members

Skills

Customer service

Leadership

Data analysis

Communication

Time management

Problem solving

English

Hindi

Job description

We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences

• Develop and implement strategies to improve customer satisfaction and loyalty
• Handle escalated customer issues and complaints with empathy and professionalism
• Collaborate with other departments to resolve complex customer inquiries
• Analyze customer service data and prepare reports for upper management
• Contribute to the development and implementation of customer service policies and procedures
• Ensure adherence to quality assurance standards and company guidelines
• Identify and recommend process improvements to enhance efficiency and customer experience
• Participate in hiring, training, and onboarding of new customer service team members

Qualifications

• 5-8years of customer service experience, with 1-2 years in a supervisory role
• Exceptional communication skills, both verbal and written
• Strong leadership abilities with a supportive and decisive approach
• Excellent problem-solving and conflict resolution skills
• Ability to analyze data and generate actionable insights
• Strong time management and organizational skills
• Customer-focused mindset with a commitment to delivering high-quality service
• Adaptability to changing priorities and ability to work in a fast-paced environment
• Fluency in English and Hindi

Additional Information

The Customer Service Executive supports the Sales team with customer service