Sales Coordinator

Vashi Integrated Solutions; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Vashi Integrated Solutions Ltd. is seeking a Sales Co-Ordinator in Mumbai to provide exceptional customer service across phone, email, and chat channels.

You will address inquiries, resolve issues, and document interactions in the CRM while collaborating with multiple departments to improve products and processes. The ideal candidate has proven sales coordination or customer support experience, strong English communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Proven experience in a sales coordination or customer support.
• Excellent written and verbal English communication.
• Strong problem-solving and decision-making abilities.
• Ability to work in a team with colleagues from various departments.
• Familiarity with CRM software.
• Ability to multitask and prioritize in a fast-paced environment.
• Empathy and patience when dealing with customer issues.
• Proactive and self-motivated with a positive attitude.

Responsibilities

• Provide excellent customer service through phone, email, and chat.
• Respond promptly to inquiries, identify and resolve issues, escalate when necessary.
• Handle customer complaints with empathy and professionalism, ensuring satisfaction.
• Maintain thorough understanding of products and services to assist inquiries.
• Document and track customer interactions in the CRM system.
• Collaborate with other departments to resolve complex issues and suggest improvements.
• Stay updated on product knowledge, industry trends, and best practices.
• Identify opportunities to upsell or cross-sell to existing customers.
• Assist in development and improvement of sales/operations processes and procedures.
• Meet and exceed individual and team performance goals.

Skills

Excellent communication

Empathy and patience

Team collaboration

Multitasking

Education

Any Graduate/B.E / Diploma

Tools

CRM software

Job description

Company : Vashi Integrated Solutions Ltd.

Qualification : Any Graduate/B.E /Diploma (Electrical & Mechanical background preferred)

Vashi Integrated Solutions is a One Stop integrated Solution Provider for Industrial and Commercial Sourcing needs of public and private customers in different segments: Panel Manufacturers, Machine Manufacturers, End Users, Projects, and Electrical Contractors, Solar and Retail.

We are a leading distributor since 1978 for Industrial products.

Our team of 1000 + members are engaged to provide technical and sourcing solutions to save time and cost. We invest in a wide range of inventory of items required in different industries.

We serve as an extended warehouse to many customers thus assuring them to work on lean inventories and enhanced productivity.

Role:

The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. The Sales Co-Ordinator will be the first point of contact for our customers, addressing their needs and concerns in a timely and efficient manner.

Responsibilities:

• Provide excellent customer service through various channels, including phone, email, and chat.
• Respond promptly to customer inquiries, identify and resolve issues, and elevate problems when necessary.
• Handle customer complaints with empathy and professionalism, finding appropriate solutions to ensure customer satisfaction.
• Maintain a thorough understanding of our products and services to effectively assist customers with their inquiries.
• Document and track customer interactions and resolutions in the company's CRM system.
• Collaborate with other departments to resolve complex customer issues and provide feedback on product or service improvements.
• Stay updated on product knowledge, industry trends, and customer service best practices.
• Identify opportunities to upsell or cross-sell products and services to existing customers.
• Assist in the development and improvement of sales/operations processes and procedures.
• Meet and exceed individual and team performance goals.

Qualifications:

• Proven experience in a sales coordination or customer support.
• Excellent communication skills, both written and verbal (English)
• Strong problem-solving and decision-making abilities.
• Ability to work well in a team environment and collaborate with colleagues from various departments.
• Familiarity with customer relationship management (CRM) software.
• Ability to multitask and prioritize in a fast-paced environment.
• Empathy and patience when dealing with customer issues.
• Proactive and self-motivated with a positive attitude.