Customer Service / Sales Executive

Vrinda International; Mumbai Suburban; On-site; INR 350,000 - 500,000; Full time

Job summary

Vrinda International, based in Malad, Mumbai, seeks a dynamic Customer Service and Sales Executive to bridge our IT services with client needs. The role emphasizes delivering exceptional service, understanding client requirements, and driving revenue through tailored solutions.

You will handle daily interactions by phone and online, resolve inquiries, and maintain accurate records while collaborating with the team to ensure a unified customer experience.

Qualifications

• Strong verbal communication skills and persuasiveness.
• Proven ability to learn new products and services quickly.
• Solid foundational knowledge of sales techniques and stakeholder engagement.
• Ability to work in a team and adapt to changing customer needs.
• Proficiency in basic computer operations and standard office software.
• Positive attitude and willingness to acquire new knowledge.
• Experience in addressing complex issues through logical analysis.

Responsibilities

• Engage with potential and existing clients to understand requirements and present tailored service solutions.
• Manage daily customer interactions via phone and digital channels with prompt responses.
• Resolve client concerns and technical issues effectively.
• Execute basic sales strategies to persuade clients and close deals.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with team members to share insights and ensure a unified approach.
• Demonstrate a proactive attitude toward learning new products and trends.

Job description

Malad, Mumbai (Western Suburbs), India

• Zip/Postal Code Malad, Mumbai (Western Suburbs

About Us

Welcome to Vrinda International's Talent Portal

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Job Description

Summary

We are seeking a dynamic and motivated individual to join our IT Services team as a Customer Service and Sales Executive. This pivotal role serves as the primary bridge between our organization and its clients, ensuring exceptional service delivery while actively driving revenue growth. The successful candidate will leverage strong interpersonal abilities to understand client needs, resolve inquiries efficiently, and promote our service solutions, thereby contributing directly to customer satisfaction and business expansion within the competitive IT landscape.

Responsibilities

• Engage with potential and existing clients to understand their requirements and present tailored service solutions.
  
• Manage daily customer interactions via phone and digital channels, ensuring prompt and professional responses to all inquiries.
  
• Utilize problem-solving skills to address client concerns and technical issues effectively.
  
• Execute basic sales strategies to persuade clients and close deals, adhering to company targets.
  
• Maintain accurate records of customer interactions and sales activities using standard computer applications.
  
• Collaborate closely with team members to share insights and ensure a unified approach to customer success.
  
• Demonstrate a proactive attitude toward learning new products, services, and industry trends.
  

Requirements

Requirements:

• Proven ability to maintain a positive outlook and a strong willingness to acquire new knowledge.
  
• Demonstrated competence in basic computer operations and familiarity with standard office software.
  
• Strong verbal communication skills with the capacity to articulate ideas clearly and persuasively.
  
• Exceptional interpersonal skills with a focus on building rapport and handling diverse customer personalities.
  
• Solid foundational knowledge of sales techniques and the ability to convince stakeholders effectively.
  
• A natural aptitude for teamwork and the ability to function cohesively within a group environment.
  
• Experience or a strong inclination for resolving complex issues through logical analysis.