Sales Executive & Customer Support

Zoho; Gurgaon; On-site; INR 300,000 - 500,000; Full time

Job summary

Vrinda International is seeking a dynamic Sales Executive and Customer Support professional to serve as the primary point of contact for clients in the IT Services sector. This role blends revenue generation with exceptional service delivery, ensuring client needs are met efficiently while driving business growth.

The ideal candidate will bridge technical solutions and client requirements, fostering long-term relationships through proactive engagement, accurate record-keeping, and reliable

Qualifications

• Experience in analyzing challenges and devising effective solutions.
• Strong drive for continuous professional development.
• Proficiency with standard office software.
• Excellent verbal communication to build rapport with diverse audiences.
• Proven experience in managing client relationships and customer service interactions.
• Strong sales techniques including negotiation and closing skills.

Responsibilities

• Identify and pursue new sales opportunities to meet and exceed monthly revenue targets.
• Provide comprehensive assistance to clients regarding product inquiries, troubleshooting, and account management.
• Resolve customer issues by analyzing problems and implementing timely, satisfactory solutions.
• Conduct persuasive presentations and negotiations to close deals and secure client commitments.
• Maintain accurate records of customer interactions, sales activities, and support tickets using basic computer applications.
• Demonstrate a proactive approach to learning new systems, products, and industry trends to enhance service quality.

Skills

Client relationships

Sales skills

Communication

Problem solving

Tools

CRM software

MS Office

Job description

Welcome to Vrinda International's Talent Portal

Discover your next career milestone with Vrinda International, a leading recruitment firm specializing in IT talent acquisition, international education consultancy, and language coaching opportunities. Our portal streamlines your job search with cutting-edge Applicant Tracking System (ATS) technology.

Why Choose Us?

• Seamless Candidate Experience: Upload your resume, browse live openings in Java, Spring Boot, microservices, Angular, and more – or explore roles in global education programs (Germany, UK, France).
  
• Advanced Matching: Our AI-driven tools match your skills to top IT, business development, and overseas study consultancy positions.
  
• Easy Application Process: One-click apply, real-time status updates, and integration with LinkedIn for effortless profile imports.
  
• Exclusive Opportunities: Access hidden job markets, visa guidance for international roles, and personalized career coaching.
  

Join thousands of professionals who've advanced their careers through Vrinda International. Create your profile today and let's connect your talent to global opportunities!

Job Description

Summary

We are seeking a dynamic Sales Executive and Customer Support professional to serve as the primary point of contact for our clients within the IT Services sector. This pivotal role combines revenue generation with exceptional service delivery, ensuring that customer needs are met efficiently while driving business growth. The ideal candidate will bridge the gap between technical solutions and client requirements, fostering long-term relationships through proactive engagement and reliable support.

Responsibilities

• Proactively identify and pursue new sales opportunities to meet and exceed monthly revenue targets.
  
• Provide comprehensive assistance to clients regarding product inquiries, troubleshooting, and account management.
  
• Effectively resolve customer issues by analyzing problems and implementing timely, satisfactory solutions.
  
• Conduct persuasive presentations and negotiations to close deals and secure client commitments.
  
• Maintain accurate records of customer interactions, sales activities, and support tickets using basic computer applications.
  
• Demonstrate a proactive approach to learning new systems, products, and industry trends to enhance service quality.
  

Requirements

Requirements:

• Demonstrated ability to analyze challenges and devise effective problem-solving strategies.
  
• A constructive and enthusiastic mindset with a strong drive for continuous professional development.
  
• Proficiency in fundamental computer operations and familiarity with standard office software.
  
• Excellent verbal communication capabilities to articulate ideas clearly and build rapport with diverse audiences.
  
• Proven experience in managing client relationships and handling customer service interactions with professionalism.
  
• Strong aptitude for sales techniques, including persuasion, negotiation, and closing skills.