CUSTOMER SERVICE EXECUTIVE

Vrinda International; Delhi; On-site; INR 240,000 - 420,000; Full time

Job summary

Vrinda International in Delhi seeks a Customer Service Executive to be the IT Services team's primary contact, ensuring inquiries and issues are resolved efficiently and professionally.

The role emphasizes clear English and Hindi communication, CRM usage, and multi-channel support, with a focus on delivering excellent service and maintaining client relationships.

Join a dynamic team that values responsiveness, accuracy, and customer-centric service delivery across voice, chat, and email channels.

Qualifications

• 2.5 years of relevant customer-facing experience.
• Proficiency in MS Office suite and familiarity with CRM software.
• Fluent verbal and written communication in English and Hindi.
• Typing speed of 25–30 words per minute.
• Ability to handle multi-channel support including voice, chat, and email.

Responsibilities

• Manage incoming customer interactions via voice, live chat, and email with prompt resolution.
• Log, track, and update client records and tickets using CRM tools and MS Office.
• Diagnose issues and provide appropriate solutions to diverse queries.
• Communicate clearly in English and Hindi with all stakeholders.
• Maintain data entry speed and accuracy for real-time chat support.
• Adhere to company protocols and SLAs while delivering positive customer experiences.

Skills

MS Office

CRM software

English

Hindi

Typing 25-30 wpm

Multi-channel support

Tools

CRM software

MS Office

Job description

Welcome to Vrinda International's Talent Portal

Discover your next career milestone with Vrinda International, a leading recruitment firm specializing in IT talent acquisition, international education consultancy, and language coaching opportunities. Our portal streamlines your job search with cutting-edge Applicant Tracking System (ATS) technology.

Job Description

CUSTOMER SERVICE EXECUTIVE

Summary

We are seeking a dedicated Customer Service Executive to join our IT Services team. In this pivotal role, the incumbent will serve as the primary point of contact for clients, ensuring their inquiries and issues are resolved efficiently and professionally. This position is critical for maintaining high levels of customer satisfaction and fostering long-term business relationships. The ideal candidate will leverage their communication abilities and technical proficiency to deliver seamless support across various channels, contributing directly to the organization's reputation for excellence in service delivery.

Responsibilities

• Manage incoming customer interactions via voice calls, live chat, and email with a focus on prompt and effective resolution.
• Utilize CRM tools and MS Office applications to log, track, and update client records and support tickets accurately.
• Demonstrate strong problem-solving capabilities to diagnose issues and provide appropriate solutions to diverse customer queries.
• Communicate clearly and professionally in both English and Hindi to ensure mutual understanding with all stakeholders.
• Maintain a typing speed of 25–30 words per minute to ensure efficient data entry and real-time chat assistance.
• Adhere to company protocols and service level agreements while delivering a positive and empathetic customer experience.

Requirements

Requirements:

• Possess 2.5 years of relevant work experience in a customer-facing role.
• Demonstrate proficiency in MS Office suite and familiarity with Customer Relationship Management (CRM) software.
• Exhibit excellent verbal and written communication skills in both English and Hindi.
• Show a proven track record of effective problem-solving and conflict resolution.
• Achieve a typing speed between 25 and 30 words per minute.
• Be capable of handling multi-channel support tasks including voice, chat, and email interactions.