CLIENT SERVICING

Vrinda International; Hyderabad; On-site; INR 420,000 - 640,000; Full time

Job summary

Vrinda International is seeking a dedicated Client Servicing professional to join our IT Services team as the primary liaison with external clients. You will ensure seamless communication, high client satisfaction, and contribute to business growth through strategic upselling and cross-selling initiatives.

Responsibilities include acting as the main client contact, preparing professional proposals, nurturing relationships, coordinating with internal teams, and driving revenue through expanded

Qualifications

• 2 to 4 years of client management or similar customer-facing experience.
• Proficiency in MS Excel, Word, and PowerPoint for data-driven documents.
• Excellent written and verbal communication, especially emails.
• Proven track record in preparing proposals and reports.
• Strong negotiation skills and revenue growth mindset.
• Solid knowledge of CRM principles and stakeholder communication.

Responsibilities

• Act as main contact for clients, addressing inquiries and resolving issues via email and other channels.
• Prepare and present proposals, reports, and presentations using MS Office.
• Cultivate relationships with existing clients to ensure retention and upsell opportunities.
• Coordinate with internal teams to align client requirements with capabilities.
• Execute follow-up activities to meet milestones and exceed expectations.
• Use negotiation tactics to finalize agreements and secure favorable terms.
• Identify and pursue upselling and cross-selling opportunities within current accounts.

Skills

MS Excel

MS Word

PowerPoint

CRM

Client management

Communication

Tools

CRM software

Job description

Job Description

Summary

We are seeking a dedicated Client Servicing professional to join our IT Services team. In this pivotal role, you will serve as the primary liaison between our organization and our external clients, ensuring seamless communication and high levels of satisfaction. The position demands a proactive individual capable of managing complex client relationships while driving business growth through strategic upselling and cross-selling initiatives. This role is essential for maintaining our reputation for excellence and fostering long‑term partnerships that contribute directly to our company's success in the competitive technology landscape.

Responsibilities

• Act as the main point of contact for clients, addressing inquiries and resolving issues promptly via email and other communication channels.
  
• Prepare and present professional proposals, detailed reports, and presentations using Microsoft Office tools to support client needs.
  
• Cultivate and nurture strong relationships with existing clients to ensure retention and identify opportunities for additional services.
  
• Coordinate effectively with internal teams to align client requirements with organizational capabilities and deliverables.
  
• Execute follow‑up activities to ensure project milestones are met and client expectations are consistently exceeded.
  
• Employ negotiation tactics to finalize agreements and secure favorable terms for both the client and the company.
  
• Identify and pursue opportunities to expand the scope of current accounts through upselling and cross‑selling strategies.
  

Requirements

• Possess 2 to 4 years of relevant work experience in client management or a similar customer‑facing role.
  
• Demonstrate proficiency in MS Excel, MS Word, and PowerPoint for creating data‑driven documents and presentations.
  
• Exhibit exceptional written and verbal communication skills, particularly in professional email correspondence.
  
• Show a proven track record in preparing comprehensive proposals and reports that meet client specifications.
  
• Display strong negotiation abilities and a strategic mindset for driving revenue growth.
  
• Possess deep knowledge of Client Relationship Management (CRM) principles and practices.
  
• Highlight a commitment to maintaining clear, consistent, and effective communication with stakeholders.