Customer Service - Retail Sales

Tata Capital Finance Ltd; Coimbatore District; On-site; INR 300,000 - 600,000; Full time

Job summary

Tata Capital Finance Ltd is seeking a Customer Service - Retail Sales professional for its Housing Direct Channel in Coimbatore. The role focuses on acquiring and maintaining client relationships while meeting sales targets in the housing finance segment.

The incumbent will identify target areas, pre-screen customer segments, drive disbursements, and promote multiple products to enhance customer satisfaction. Building vendor networks and ensuring RBI compliance are also key responsibilities.

Qualifications

• Graduate in any discipline.
• Ability to identify target areas for prospective business.
• Pre-screen customer segments as per the organization norms.

Responsibilities

• Achieve business targets by acquiring new client relationships and maintaining them.
• Identify target areas for prospective business.
• Pre-screen customer segments as per the organization norms.
• Ensure the number of log in along with disbursement.
• Ensure high customer satisfaction by understanding customer needs and cross-sell multiple products.
• Execute sales promotion activities to build customer interest in the TCFSL brand.
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels.
• Ensure compliance to all Audit / RBI regulations.

Skills

Communication

Customer relationship

Cross-selling

Client targeting

Education

Graduate in any discipline

Job description

Customer Service - Retail Sales - Direct Channel - Housing - DM - Coimbatore - Maple Tower - J Grades

Achieving business targets as laid down by acquiring new client relationships and maintaining them.

• Graduate in any discipline
• Identify target areas for prospective business
• Pre-screen customer segments as per the organization norms
• Ensure the number of log in along with disbursement
• Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
• Execute sales promotion activities to build customer interest in the TCFSL brand
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels
• Ensure compliance to all Audit / RBI regulations.