Customer Service Representative Voice process

Your Pitchh; Bengaluru; On-site; INR 300,000 - 550,000; Full time

Job summary

Your Pitchh in Bengaluru (Manyata Tech Park) is seeking a Customer Service Representative for a voice process role. The position requires at least 1 year of experience in customer support and offers a CTC up to 5.5 LPA with day shifts and 5 days of work per week.

Join a leading customer experience company and benefit from rotational week-offs and an immediate joining option. Prior experience in BPO/voice processes is preferred and good communication skills are essential.

Qualifications

• Minimum 1 year of experience in customer support/BPO/voice process.
• Good typing and computer skills.
• Ability to work in a day-shift environment.
• Graduation is preferred.
• Candidates should be comfortable working with rotational week-offs.

Responsibilities

• Handle customer queries through voice channels.
• Provide accurate and timely resolutions to customer issues.
• Maintain excellent customer service and quality standards.
• Understand customer concerns and provide appropriate solutions.
• Maintain proper documentation and update customer information.
• Escalate complex issues to the concerned team when required.
• Meet process-specific productivity and quality targets.

Skills

Typing skills

Computer skills

Education

Graduation preferred

Job description

Customer Service Representative Voice process

Location: Manyata Tech Park, Bangalore

Job Role: Customer Support Executive

Process Type: Voice Process

Experience: Minimum 1 year of relevant experience

CTC: Up to 5.5 LPA

Shift: Day Shift

Work Schedule: 5 Days Working

Week Off: 2 Rotational Week Offs

Joining: Immediate Joiners Preferred

Key Responsibilities

• * Handle customer queries through voice channels.
• * Provide accurate and timely resolutions to customer issues.
• * Maintain excellent customer service and quality standards.
• * Understand customer concerns and provide appropriate solutions.
• * Maintain proper documentation and update customer information.
• * Escalate complex issues to the concerned team when required.
• * Meet process-specific productivity and quality targets.

Eligibility

• * Minimum 1 year of experience in customer support/BPO/voice Process
• * Good typing and computer skills.
• * Ability to work in a day-shift environment.
• * Candidates should be comfortable working with rotational week-offs.
• * Graduation is preferred.

Why Join?

• * Work with a leading customer experience company.
• * Day-shift opportunity.
• * Competitive package of up to 5.5 LPA.
• * 5 days working with 2 rotational week-offs.

!! Immediate joiners Only !!