Customer Service Representative - India

Sitel Corp.; Hyderabad; On-site; INR 223,000 - 290,000; Full time

Job summary

Foundever in Hyderabad is hiring for International Technical Support Voice Process. You will answer inbound calls, provide technical support to international customers, and work in rotational US shifts from our office.

Ideal candidates have clear English communication, 18-35, intermediate or graduate, freshers welcome, willing to work from office, and strong hardware/software/networking knowledge.

Qualifications

• Age 18–35 years.
• Minimum qualification: Intermediate (or +2).
• Maximum qualification: Graduates; undergrads may be considered but not regular students.
• Experience: Freshers or any undergraduate/graduate.
• Exceptional spoken English.
• Rotational shifts, including US time zones.
• Strong hardware, software, and networking knowledge.

Responsibilities

• Provide International Technical Support via voice channel.
• Address customer queries and troubleshoot.
• Maintain quality call metrics.
• Interviews: JAM, HR, Voice & Accent, Tech Test, Operations.

Skills

Excellent English communication

Customer service

Education

Intermediate or +2

Graduates

Job description

• Foundever is;
• World€™s Leading BPO.
• Handle 3 million contacts every day.
• 60000 Employees Worldwide.
• 145 centers in 27 countries.
• 350 clients
• 36 languages
• Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

Job Summary

Answer inbound calls within the guidlines/goals established by the client and management. Consistently acheives call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

Greetings from FOUNDEVER!!

Foundever is hiring for International Technical Support Voice Process.

Job Details:

• Age: 18 years to 35 years
• Minimum Qualification Intermediate (or +2 equivalent).
• Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)
• Experience Any Under Grad or Graduate Freshers.
• Communication skills: Exceptional Spoken skills in English
• Shifts: Rotational shifts (Should be comfortable to work in all shifts)

Salary: As per Market Standards

Note: Any candidate applying for this position should be okay to work from the office.

Experience: Any Under Grad/Graduate Freshers can apply.

Job Profile:

• International Voice (Technical Support)

Responsibility: Provide Technical Support to International Customers

Shift Timings: Should be flexible to work in US Rotational Shifts.

Desired Skills: Need Excellent Communication skills in English.

Must-Havestrong Technical Knowledge(Hardware, Software, and networking Concepts)

Working Days: 5 days working

Weekly Offs: 2 Week Offs(Rotational and Split)

Transport: Home Pickup and Home Drop.

Rounds of Interview: JAM, HR, Voice and Accent, Tech Test,Operations Round.

All Interviews will happen over telephonic or Skype.

Note: Any candidate applying for this position should be okay to work from the office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.

Skills/Knowledge/Abilities

• Call Center experience a plus
• Provide a high quality and proactive service to both internal and external customers