International Customer Care representative | Foundever

Foundever; Hyderabad; On-site; INR 300,000 - 340,000; Full time

Benefits offered by this job

Free transportation within 30km

Two-way cab facility

Job summary

Foundever in Hyderabad is hiring for an inbound customer service role focused on healthcare policy inquiries from employer-provided plans. The position requires excellent English communication and offers a 5-day work week with two rotating days off, aligning with US night shifts.

Fresher is welcome with a starting CTC around 3 LPA and experienced candidates may earn about 3.2–3.4 LPA. Transportation and cab facilities are provided within 30 km radius to ease commutes.

Qualifications

• Excellent communication skills in English required.
• Fluent in business English (written and spoken).
• Any degree considered for Fresher entry.

Responsibilities

• Information Delivery: provide accurate benefits information and technical support.
• Query Resolution: respond to customer requests via phone.
• Research & Support: discuss options about Buy now pay later app and related issues.
• System Navigation: use multiple systems to provide complete responses.
• Professional Conduct: work professionally with strong verbal skills.
• Multichannel Support: handle calls, email, and live chat politely.
• Active Listening & Problem Solving: listen and resolve issues effectively.
• Escalation Management: escalate issues to appropriate staff when needed.
• First Call Resolution: resolve issues on first contact when possible.
• Process Adherence: follow client processes and guidelines.
• Knowledge Utilization: use knowledge base to answer questions.
• Record Keeping: maintain accurate customer records.
• Documentation: log call resolutions in systems.
• Confidentiality: protect personal information.

Skills

Communication skills

English proficiency

Education

High School Diploma or equivalent

Job description

JOB DESCRIPTION :

This role involves delivering exceptional customer service, primarily through inbound calls, addressing inquiries about healthcare policy provisions from employer-provided plans. Outbound calls are also conducted as dictated by client-specific processes.

Work-Life Balance:

Enjoy a 5-day work week with 2 rotational days off

Global Shift Alignment:

Work primarily during US business hours "Night shift's".

Hiring for Fresher's and Experienced

should possess exceptionally great communication skills in English

Skills & Knowledge

Fluent in business English (written and spoken).

Compensation & Perks:

Competitive annual CTC.

Fresher: 3LPA

Exp: 3.2 TO 3.4

Free transportation service available for commutes within a 30km radius

2 Way Cab Facility (home pickup and home drop)

Education

High School Diploma or equivalent required or any degree preferred.

Key Responsibilities Include:

Information Delivery: Providing accurate and comprehensive benefits of an Buy now pay later "APP"and Technical support to customers.

Query Resolution: Responding to telephone requests concerning customers.

Research & Support: Researching and discussing options regarding various aspects of an Buy now pay later app and technical support. Aslso provider information, such as payment delays, card issues and repayment status.

System Navigation: Efficiently accessing and utilizing multiple electronic systems to provide complete and accurate responses.

Provider Interaction:

Professional Conduct: Performing all responsibilities consistently and professionally, utilizing strong verbal, interpersonal, and quality service skills.

Multichannel Support: Handling inbound and outbound customer calls courteously, timely, and professionally, including managing inquiries via email and live chat.

Active Listening & Problem Solving: Actively listening to customers, understanding their needs, and resolving issues effectively.

Escalation Management: Escalating customer issues to appropriate staff and management for resolution as needed.

First Call Resolution: Ensuring first call resolution through effective problem-solving and call handling.

Process Adherence: Strictly following client program processes and performing all tasks courteously and professionally.

Knowledge Utilization: Utilizing knowledge base resources and training to accurately answer customer questions.

Record Keeping: Creating and maintaining accurate customer records with detailed call information.

Documentation: Accurately documenting call resolutions in the appropriate systems.

Confidentiality: Complying with all requirements concerning confidential and personal information.

Rounds of Interview:

• HR Round
• Online Assessment
• Manual Voice Assessment
• Operational Round

If you meet the above criteria and are eager to be part of a dynamic team,