Customer Service Representative - India - Mumbai Voice

Sitel Corp.; Mumbai; On-site; INR 210,000 - 350,000; Full time

Benefits offered by this job

Transport provided

Job summary

Foundever India Pvt Ltd in Mumbai is hiring for an International Technical Support Voice Process. You will answer inbound calls, provide technical support on hardware, software, and networking, and ensure customer satisfaction.

The role requires strong English communication and flexibility to work in US rotational shifts. Candidates should be willing to work from the office, with 5 days of work per week and opportunities to interact with global clients.

Qualifications

• Exceptional spoken English required.
• Strong technical knowledge in hardware, software and networking.
• Willing to work from office in Mumbai (onsite).

Responsibilities

• Answer inbound calls for international customers.
• Provide technical support for hardware, software and networking issues.
• Handle rotational US shift timing and maintain call quality and customer satisfaction.

Skills

English communication

Technical knowledge

Networking concepts

Education

High school diploma

Job description

Job Description:

About Us

Foundever India Pvt Ltd

Foundever is;

• World€™s Leading BPO.
• Handle 3 million contacts every day.
• 60000 Employees Worldwide.
• 145 centers in 27 countries.
• 350 clients
• 36 languages
• Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row

Job Summary

Answer inbound calls within the guidelines/goals established by the client and management. Consistently archives call quality goals in order to meet client and customer satisfaction goals.

Primary Job Responsibilities

Greetings from Foundever!!

Foundever is hiring for International Technical Support Voice Process.

Job Details:

• Age: 18 years to 35 years
• Minimum Qualification Intermediate (or +2 equivalent).
• Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)
• Experience Any Under Grad or Graduate Freshers.
• Communication skills: Exceptional Spoken skills in English
• Shifts: Rotational shifts (Should be comfortable to work in all shifts)
• Salary: As per Market Standards

Note: Any candidate applying for this position should be okay to work from the office.

Experience: Any Under Grad/Graduate Freshers can apply.

Job Profile:

• Responsibility:Provide Technical Support to International Customers
• Shift Timings:Should be flexible to work in US Rotational Shifts.
• Desired Skills:Need Excellent Communication skills in English.
• Must-Havestrong Technical Knowledge (Hardware, Software, and networking Concepts)
• Working Days:5 days working
• Weekly Offs:2 Week Offs(Rotational and Split)
• Transport:Home Pickup and Home Drop.
• Rounds of Interview:JAM, HR, Voice and Accent, Tech Test,Operations Round.

All Interviews will happen over telephonic or Skype.

Note: Any candidate applying for this position should be okay to work from the office.

The selected candidates should be able to join ASAP and have all documents handy for background verification.

Education

High school diploma or equivalent

Experience Target

• Call Center experience a plus