Customer Service Representative - India

Foundever; Hyderabad; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Home pickup and drop

Job summary

Foundever in Hyderabad, India, is seeking individuals for the role of International Voice Technical Support. Responsibilities include providing technical support to international clients and achieving call quality goals. The role requires exceptional spoken English and technical knowledge. Candidates should be aged between 18-35 years and comfortable with rotational shifts.

This position offers a dynamic work environment with 5 working days a week, transport facilities, and various interview rounds. Freshers are encouraged to apply.

Qualifications

• Must be aged between 18-35 years.
• Freshers (undergraduate or graduate) are welcome to apply.
• Ability to work rotational shifts.

Responsibilities

• Provide technical support to international customers.
• Achieve call quality goals to meet client and customer satisfaction.
• Participate in multiple interview rounds including JAM, HR, and tech tests.

Skills

Exceptional spoken English

Strong technical knowledge (hardware, software, networking)

Call center experience

Education

High school diploma or equivalent

Bachelor's in a related field

Job description

Job Summary

Answer inbound calls within the guidelines/goals established by the client and management. Consistently achieves call quality goals to meet client and customer satisfaction goals.

Job Details

• Age: 18‑35 years
• Minimum Qualification: Intermediate (or +2 equivalent)
• Maximum Qualification: Graduates (undergraduates considered but not regular college students)
• Experience: Freshers (undergraduate or graduate)
• Communication skills: Exceptional spoken English
• Shifts: Rotational (comfortable to work all shifts)
• Salary: As per market standards

Job Profile

• International Voice (Technical Support)
• Responsibility: Provide technical support to international customers
• Shift Timings: Flexible to US rotational shifts
• Desired Skills: Excellent communication in English
• Must-Have: Strong technical knowledge (hardware, software, networking concepts)
• Working Days: 5 days
• Weekly Offs: 2 days (rotational and split)
• Transport: Home pickup and drop
• Interview Rounds: JAM, HR, Voice &Accent, Tech test, Operations round

Skills / Knowledge / Abilities

• Call center experience (a plus)
• Provide high quality and proactive service to internal and external customers

Education

• High school diploma or equivalent
• Bachelor's in a related field

Experience Target

• Call center experience (a plus)