Customer Service Representative - Inbound Voice

Protiviti India; Bengaluru; On-site; INR 279,000 - 357,000; Full time

Benefits offered by this job

Cab facility for night shifts

Job summary

Protiviti India in Bengaluru (Bannerghatta) is hiring a Contact Centre Representative to handle inbound customer interactions via phone and email in a rotational shift-based environment. The role emphasizes resolving queries at first contact and maintaining service quality.

The position requires Graduation and at least 2 years of experience in a customer service setting, with the ability to work in rotational shifts including night shifts where cab facilities are provided.

Qualifications

• Graduation required.
• Experience of at least 2 years in contact center/customer service.
• Willingness to work in rotational shifts and UK/US time zones.

Responsibilities

• Handle inbound (and sometimes outbound) customer interactions via phone and email in a rotational shift-based environment; resolve queries at first contact and maintain high customer satisfaction.

Skills

Excellent verbal and written English

Strong customer handling

Interpersonal skills

High-volume environment

Email writing and etiquette

Problem-solving and analytical

Time management and multitasking

Adaptability to shifts

Empathy and active listening

Pressure handling and service quality

Education

Graduation

Job description

Contact Centre Representative (Customer Support / Customer Service)

Experience: Minimum 2 years of experience

Duration: 9 months contract

Location:Bangalore - Bannerghatta

Shifts: Rotational Shifts (In case of night shifts, cab facility will be provided)

Work Mode: Work from office

Qualification: Graduation Required

Only Immediate Joiners will be considered for this role.

A Contact Centre Representative is responsible for handling inbound (and sometimes outbound) customer interactions via phone and email in a rotational shift-based environment. The role focuses on resolving customer queries at first contact, ensuring high customer satisfaction, maintaining quality standards, and offering appropriate product or service solutions based on customer needs.

Required Skills & Competencies

• Excellent verbal and written English communication skills
• Strong customer handling and interpersonal skills
• Ability to work in a high-volume, fast-paced environment
• Good email writing and professional communication etiquette
• Strong problem-solving and analytical thinking ability
• Time management, prioritization, and multitasking skills
• Adaptability and flexibility to work in shifts (UK/US)
• Empathy, patience, and active listening skills
• Basic domain knowledge of contact center/customer service processes
• Ability to work under pressure and maintain service quality