Customer Service Representative

Protiviti India; Hyderabad; On-site; INR 391,000 - 580,000; Part time

Job summary

Protiviti India is seeking candidates for an inbound voice support role based in Bangalore and Hyderabad. The position requires at least 2 years of experience handling international banking product queries, with a focus on delivering empathetic and accurate customer service.

Night shifts may include cab facilities. This 9-month contract role emphasizes compliance, KPI achievement, and providing solutions to customer concerns in a timely manner.

Qualifications

• Inbound voice support for international banking clients.
• Excellent communication and empathy in customer interactions.
• Provide support for banking products and services with accuracy.

Responsibilities

• Handle inbound customer queries related to international banking products and services.
• Provide accurate, prompt, and empathetic customer support.
• Aim for first-contact resolution across interactions.
• Identify and recommend value-added banking products based on customer needs.
• Adhere to banking regulations and quality benchmarks.
• Maintain detailed and accurate interaction documentation.
• Meet KPIs, productivity, and sales targets.
• Handle escalations professionally and resolve conflicts.

Skills

Inbound voice

Communication skills

Banking product knowledge

FCR focus

Documentation

KPIs & sales targets

Regulatory compliance

Conflict resolution

Escalation handling

Job description

Location: Bangalore (Bannerghatta) & Hyderabad (Madhapur)

Experience - Minimum 2 years of experience

Contract: 9 Months

Notice period - Immediate Joiners only will be considered for this role

Bangalore & Hyderabad: Based on the requirement - Shift Timings

(In case of night shifts, cab facility will be provided)

• Experience into Inbound voice process and prior experience in voice process for international clients
• Excellent communication skills
• Handle inbound customer queries related to international banking products and services
• Provide accurate, prompt, and empathetic customer support
• Achieve first-contact resolution (FCR) across customer interactions
• Identify and recommend value-added banking products based on customer needs
• Adhere to banking regulations, compliance requirements, and quality benchmarks
• Maintain detailed and accurate interaction documentation
• Meet assigned individual KPIs, productivity, and sales targets
• Handle escalations professionally and resolve conflicts effectively