Customer Service Representative

Solvios; Ahmedabad District; Hybrid; INR 300,000 - 600,000; Full time

Benefits offered by this job

Competitive salary and incentives

Training and development programs

Mediclaim and Personal Accident保险

Job summary

Solvios in India invites passionate individuals to join as Customer Service Representatives. If you enjoy helping people and have strong written communication, this role is for you.

You will respond to queries via chat, email and social media, resolve concerns, and maintain a high standard of customer satisfaction. Freshers are welcome with training and growth opportunities.

Join a team that values service quality, offers incentives, and supports relocation where needed.

Qualifications

• Freshers welcome to apply.
• 1 year or more of customer service experience is preferred.
• Excellent written communication skills with good grammar and spelling.
• Basic computer knowledge and proficiency.
• Flexibility to work in rotational shifts (24/7 environment).

Responsibilities

• Respond to customer queries through chat, email, and social media.
• Understand customer concerns and provide appropriate solutions.
• Handle customer queries professionally through written communication.
• Make outbound calls to customers and partners whenever required.
• Maintain a positive customer experience and ensure customer satisfaction.

Skills

Written communication

Basic computer skills

Shifts flexibility

Job description

Job Description

Company Description

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives.

If you have excellent written communication skills, enjoy helping people, and can provide effective solutions to customer queries, this opportunity is for you!

Job Description

Key Responsibilities

• Respond to customer queries through chat, email, and social media.
• Understand customer concerns and provide appropriate solutions.
• Handle customer queries professionally through written communication.
• Make outbound calls to customers and partners whenever required.
• Maintain a positive customer experience and ensure customer satisfaction.

Qualifications

Requirements

• Freshers are welcome to apply.
• 1 year or more of customer service experience is preferred.
• Excellent written communication skills with good grammar and spelling.
• Basic computer knowledge and proficiency.
• Flexibility to work in rotational shifts (24/7 environment).

Additional Information

Employee Benefits

• Competitive salary and performance-based incentives.
• Career growth and internal promotion opportunities.
• Training and development programs.
• Mediclaim and Personal Accident Insurance.
• Employee referral bonus and rewards.
• Free one-way transport during night shifts.
• Night shift allowance.
• Subsidized meals and 24/7 cafeteria.
• Free accommodation and meals for 5 days for relocating candidates.
• Relocation ticket fare reimbursement.