Customer Support Representative- International Process

Webart Softech; Chandigarh, Panchkula, Zirakpur; On-site; INR 250,000 - 380,000; Full time

Job summary

Webart Softech is seeking a Customer Service Representative to act as a liaison between the company and its customers. You will own and resolve inquiries, complaints and issues while maintaining high customer satisfaction.

The role involves assisting customers via calls, chats and email, identifying needs, and building lasting relationships by taking ownership and documenting interactions clearly in the system.

Qualifications

• Any Graduate qualification required.
• Experience in a customer support role is a plus.
• Strong written and spoken communication skills.
• Ability to multitask and manage time effectively.
• Comfortable with rotational shifts.

Responsibilities

• Assisting customers on Calls, Chats & Email platforms.
• Identifying customer needs, clarifying information, researching issues and providing solutions promptly.
• Build sustainable relationships and engage customers by taking ownership.
• Keep records of all conversations in our call center database.
• Understanding and striving to meet call center metrics while delivering excellent service.
• Adhering to all company policies and procedures.

Skills

Communication skills

Multi-tasking

Typing speed

Rotational shifts

Team orientation

Customer support experience

Education

Any Graduate

Job description

We are looking for a Customer Service Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Key Responsibilities:

• Assisting customers on our Calls, Chats & Email platforms.
• Identifying customers needs, clarify information, research every issue and providing solutions in timely manner.
• Build sustainable relationships and engage customers by taking ownership.
• Keep records of all conversations in our call center database in a comprehensible way.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Adhering to all company policies and procedures.

Required Skills:

• Any Graduate
• Previous experience in a customer support role will be an advantage.
• Good communication skills (written & spoken).
• Ability to multi-task, set priorities and manage time effectively.
• Good typing skills to ensure quick and accurate entry of assistance logs.
• Comfortable to work in Rotational Shifts
• Dependable, Adaptable & focused towards common team goals