Customer Service Representative

BIG Language Solutions; Uttar Pradesh; On-site; INR 240,000 - 360,000; Full time

Job summary

BIG Language Solutions in Noida invites applications for a Customer Service Representative to join our Healthcare Calling Process. The role involves assisting patients over the phone with healthcare-related services, especially scheduling and rescheduling medical appointments, while maintaining empathy and accuracy.

The ideal candidate has at least 1 year of voice-based healthcare customer service experience, fluent English and Hindi, and comfort with rotational shifts.

Qualifications

• 1+ year of voice-based healthcare customer service experience.
• Excellent verbal communication skills in English and Hindi.
• Comfortable working in rotational shifts and rotational weekly offs.
• Basic computer knowledge and ability to work on CRM/calling systems.

Responsibilities

• Handle inbound/outbound customer calls related to healthcare services.
• Assist patients with scheduling, rescheduling, and cancelling medical appointments.
• Provide accurate information regarding appointments, healthcare services, and related queries.
• Understand customer requirements and provide appropriate assistance in a professional and empathetic manner.
• Maintain accurate records of customer interactions and appointment details.
• Follow defined processes, quality standards, and compliance guidelines.
• Escalate complex or unresolved customer queries to the appropriate team.
• Ensure a positive customer experience while handling sensitive healthcare-related conversations.

Skills

English communication

Hindi communication

Active listening

Interpersonal skills

CRM basics

Rotational shifts

Tools

CRM software

Job description

Position: Customer Service Representative

Location: Noida

Experience: 1+ year in voice Healthcare customer service

Joining: Immediate Joiners

Preferred Shift: Rotational Shifts & Rotational Offs

Transport: Both-side cab facility available as per hiring zone

About the Role

We are looking for customer-focused professionals to join our Healthcare Calling Process. The role involves assisting patients/customers over the phone with healthcare-related services, particularly scheduling and rescheduling medical appointments.

Key Responsibilities

• Handle inbound/outbound customer calls related to healthcare services.
• Assist patients with scheduling, rescheduling, and cancelling medical appointments.
• Provide accurate information regarding appointments, healthcare services, and related queries.
• Understand customer requirements and provide appropriate assistance in a professional and empathetic manner.
• Maintain accurate records of customer interactions and appointment details.
• Follow defined processes, quality standards, and compliance guidelines.
• Escalate complex or unresolved customer queries to the appropriate team.
• Ensure a positive customer experience while handling sensitive healthcare-related conversations.

Requirements

• Minimum 1 year of experience in a voice/calling/customer service process preferred.
• Experience in healthcare, medical appointment booking, BPO, or customer service will be an added advantage.
• Excellent verbal communication skills in English/Hindi.
• Good listening and interpersonal skills.
• Comfortable working in rotational shifts and rotational weekly offs.
• Basic computer knowledge and ability to work on CRM/calling systems.
• Candidates who can join immediately are preferred.