Customer Service Representative

Ayuda Solutions Pvt. Ltd.; Ranchi; Presencial; INR 250 000 - 420 000; Tempo integral

Resumo da oferta

Ayuda Solutions Pvt. Ltd. in Ranchi is seeking a full-time Customer Service Representative to handle inbound and outbound interactions across phone, email, chat and other channels, delivering timely, empathetic support.

The role requires strong communication, on-site availability in Ranchi, and ability to work in a fast-paced, target-driven environment, with a focus on accuracy, process adherence, and collaboration with internal teams to improve service quality.

Qualificações

• Strong verbal and written communication; listen actively and explain solutions clearly.
• On-site in Ranchi; manage time effectively; thrive in fast-paced, target-driven environment.
• Basic computer literacy; familiarity with CRM or ticketing tools; BPO experience a plus.
• High school diploma or equivalent; degree in business/communications preferred but not mandatory.

Responsabilidades

• Handle inbound and outbound customer interactions via phone, email, chat, or other channels.
• Maintain accurate records of customer communications and follow established processes.
• Escalate complex problems to appropriate teams when needed.
• Collaborate with internal stakeholders to improve customer experience and service quality.
• Meet or exceed performance metrics related to response time and customer satisfaction.

Descrição da oferta de emprego

Company Description

Ayuda Solutions Pvt. Ltd. is a global service provider offering customized business solutions to clients across diverse industries, with a strong focus on customer experience and digital transformation.

Role Description

This is a full-time, on-site Customer Service Representative role based in Ranchi. The Customer Service Representative will handle inbound and outbound customer interactions via phone, email, chat, or other channels, resolving inquiries, issues, and requests efficiently and professionally. Daily responsibilities include maintaining accurate records of customer communications, following established processes, and escalating complex problems to appropriate teams when needed. The role involves working closely with internal stakeholders to ensure a seamless customer experience, contributing feedback to improve service quality, and meeting or exceeding performance metrics related to response time and customer satisfaction. The representative will embody Ayuda’s focus on empathy, clarity, and continuous improvement in every customer engagement.

Qualifications

• Candidates should possess skills in Customer Service Representatives and Customer Support to manage diverse customer interactions across multiple channels.
• Candidates should possess skills in Customer Satisfaction and Customer Experience to ensure positive outcomes and long-term relationships with clients.
• Candidates should possess skills in Customer Service to deliver consistent, high-quality assistance aligned with company standards.
• Strong verbal and written communication skills, with the ability to listen actively and explain solutions clearly.
• Ability to work on-site in Ranchi, manage time effectively, and perform in a fast-paced, target-driven environment.
• Basic computer literacy and familiarity with CRM or ticketing tools; prior experience in BPO or customer support is an advantage.
• High level of professionalism, empathy, and problem-solving ability; willingness to learn and adapt to new processes and technologies.
• Minimum educational qualification: high school diploma or equivalent; a degree in business, communications, or related field is preferred but not mandatory.