Customer Service Representative

Ainextor Private Limited; Punjab; On-site; INR 2,790,000 - 4,687,000; Full time

Benefits offered by this job

Flexible schedule

Provident Fund

Job summary

Ainextor Private Limited in Mohali, Punjab, is seeking an experienced Customer Support Executive to manage client communications for Australian clients. The role requires strong English proficiency and a professional Australian accent.

You will handle calls, emails, and live chats, maintain records, and coordinate with internal teams to ensure timely resolutions and high customer satisfaction. The ideal candidate has a graduate degree, 2–4 years of experience with Australian clients, and the

Qualifications

• Graduate degree required.
• 2–4 years of experience handling Australian clients or working with Australian companies.
• Excellent verbal and written English communication skills.
• Clear and professional communication with an Australian accent.
• Proven experience in direct customer handling through calls, emails and chats.

Responsibilities

• Handle customer communications through phone calls, emails, and live chats.
• Respond to customer queries and provide timely, effective resolutions.
• Maintain accurate customer records, documentation, and communication logs.
• Coordinate with internal teams to ensure smooth operations and customer satisfaction.
• Follow up on pending customer issues and ensure timely resolution.
• Maintain professional relationships with Australian clients.

Skills

Excellent English

Australian accent

Customer handling

Verbal and written communication

Multitasking

Education

Graduate degree

Computer Science background preferred

Job description

Company: Ainextor Private Limited
Job Location: Mohali, Punjab
Experience: 2-4 Years
Salary: As per market standards
Shift: Early Morning (Australian Shift)
Joining: Immediate joiners preferred
Cab Facility: Not Available

About the Role

We are looking for an experienced and customer-focused Customer Support Executive to manage client communications and resolve customer queries for our Australian clients. The ideal candidate should have excellent English communication skills, a clear and professional Australian accent, and proven experience dealing directly with Australian customers.

Key Responsibilities

• Handle customer communications through phone calls, emails, and live chats.
• Respond to customer queries and provide timely, effective resolutions.
• Maintain accurate customer records, documentation, and communication logs.
• Coordinate with internal teams to ensure smooth operations and customer satisfaction.
• Follow up on pending customer issues and ensure timely resolution.
• Maintain professional relationships with Australian clients.

Required Skills and Qualifications

• Graduate degree; candidates with a Computer Science background will be preferred.
• 2-4 years of experience handling Australian clients or working with Australian companies.
• Excellent verbal and written English communication skills.
• Clear and professional communication with an Australian accent.
• Proven experience in direct customer handling through calls, emails, and chats.
• Strong interpersonal, problem-solving, and customer-handling skills.
• Ability to work independently and manage multiple customer queries in a fast-paced environment.
• Immediate joiners will be preferred.

Work Schedule & Benefits

• Early morning working hours aligned with Australian business operations.
• Salary based on market standards and candidate experience.
• No cab facility is provided; candidates must arrange their own transportation

Pay: ₹250,000.00 - ₹420,000.00 per month

Benefits:

• Flexible schedule
• Provident Fund

Work Location: In person