Walk-in | Operations Executive

AIonOS; Chandigarh, Mohali; On-site; INR 223,000 - 324,000; Full time

Benefits offered by this job

Salary package 20K-29K CTC

Cab facility on both sides

Career growth opportunities

Training & Development programs

Performance-based rewards

Supportive work environment

Employee engagement activities

Job summary

AIonOS is hiring a Customer Support Executive in Mohali to deliver high-quality service via calls, emails, and chat. The role requires excellent English communication, a positive attitude, and at least 6 months of experience in any domain.

You will handle inquiries, provide accurate information, and document interactions in the CRM, aiming to resolve issues professionally while maintaining customer satisfaction. Immediate joiners preferred.

Qualifications

• Minimum 6 months of experience in any domain.
• Graduate or undergraduate degree.
• Excellent English communication mandatory.
• Willing to work in rotational shifts and weekend/rotational week offs.
• Ready for immediate joining.

Responsibilities

• Handle customer queries through calls, emails, and chat support
• Provide accurate information and effective solutions to customers
• Resolve customer concerns in a timely and professional manner
• Maintain a high level of customer satisfaction and engagement
• Document customer interactions and update CRM systems
• Escalate unresolved issues to the relevant departments
• Meet quality, productivity, and service standards
• Build strong customer relationships through excellent support

Skills

Customer Service

Communication

Active Listening

Problem-Solving

MS Office

CRM

Education

Graduate / Undergraduate

Tools

CRM Software

Job description

We're Hiring | Customer Support Executive

Location: Mohali Salary: 20,000 - 29,000 CTC Shift: Rotational Shifts Week Off: Rotational Week Off

Both-Side Cab Facility Available Experience Required: Minimum 6 Months (Any Domain) Qualification: Graduate / Undergraduate English Communication: Mandatory

About the Role

Are you passionate about helping customers and delivering exceptional service? We are looking for enthusiastic and customer-focused professionals to join our growing team as Customer Support Executives.

If you have excellent English communication skills, a positive attitude, and at least 1 year of work experience in any domain, we'd love to connect with you!

Key Responsibilities

• Handle customer queries through calls, emails, and chat support
• Provide accurate information and effective solutions to customers
• Resolve customer concerns in a timely and professional manner
• Maintain a high level of customer satisfaction and engagement
• Document customer interactions and update CRM systems
• Escalate unresolved issues to the relevant departments
• Meet quality, productivity, and service standards
• Build strong customer relationships through excellent support

Skills Required

• Excellent English verbal & written communication
• Customer Service & Customer Support skills
• Active Listening & Problem-Solving abilities
• Customer-Centric Approach
• Good interpersonal and relationship-building skills
• Basic computer knowledge & MS Office proficiency
• Ability to work in a fast-paced environment
• Team player with a positive attitude

What We Offer

• Attractive Salary Package (20K - 29K CTC)
• Both-Side Cab Facility Available
• Excellent Career Growth Opportunities
• Training & Development Programs
• Performance-Based Rewards & Recognition
• Supportive and Professional Work Environment
• Fun Employee Engagement Activities

Preferred Candidate Profile

• Minimum 6 Months of experience in any industry/domain
• Comfortable working in rotational shifts & rotational week offs
• Strong customer handling skills
• Immediate Joiners preferred

HR Akshay: 9418377505

Email: [e-mail]

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