Customer Service Representative

Sm Steels; Panvel; Hybrid; INR 300,000 - 420,000; Full time

Job summary

Sm Steels in Panvel, Maharashtra, is seeking a field sales executive to drive new business through daily customer visits and active lead generation. The role involves visiting retail outlets, dealers, engineers, and masons, and building strong relationships across Panvel and nearby areas.

Fresh graduates to 2 years of experience with good communication, willingness to travel, and basic MS Excel skills are welcome. A two-wheeler and valid license are preferred for this field-based position.

Qualifications

• Minimum 4 field visits daily as per route/territory.
• Freshers with good communication skills and willingness to travel encouraged to apply.
• Graduate / Diploma / Engineering qualification preferred.
• Good communication and interpersonal skills.
• Comfortable with field work and daily customer visits.
• Should be self-motivated, energetic and target oriented.
• Basic knowledge of MS Excel, WhatsApp and email will be an advantage.
• Two-wheeler and valid driving license preferred.
• Candidates familiar with Panvel, South Raigad, Shrivardhan, Poladpur and nearby areas will be preferred.

Responsibilities

• Conduct minimum 4 field visits daily per route.
• Visit retail outlets, dealers, engineers, and masons regularly.
• Develop and maintain relationships with customers.
• Generate new leads and identify business opportunities in the assigned market.
• Explain company products, features, and applications to customers.
• Collect customer requirements, enquiries, and market feedback.
• Coordinate with internal sales team for quotations, orders, and customer requirements.
• Follow up with customers and dealers for enquiries and potential orders.
• Maintain daily visit reports and customer data.
• Monitor competitor activities, market prices and customer preferences.

Skills

Field sales

Communication skills

Willingness to travel

Self-motivated

Education

Graduate / Diploma / Engineering qualification

Tools

MS Excel

WhatsApp

Email

Two-wheeler

Job description

Key Responsibilities

• Conduct minimum 4 field visits daily as per the assigned route/territory.
• Visit retail outlets, dealers, engineers, and masons regularly.
• Develop and maintain good relationships with existing and potential customers.
• Generate new leads and identify business opportunities in the assigned market.
• Explain company products, features, and applications to customers.
• Collect customer requirements, enquiries, and market feedback.
• Coordinate with the internal sales team for quotations, orders, and customer requirements.
• Follow up with customers and dealers for enquiries and potential orders.
• Maintain accurate daily visit reports and customer data.
• Monitor competitor activities, market prices and customer preferences.

Achieve assigned monthly visit, lead generation

Preferred candidate profile

• Fresher to 2 years of experience in field sales, customer service, marketing or a similar role.
• Freshers with good communication skills and willingness to travel are encouraged to apply.
• Graduate / Diploma / Engineering qualification preferred.
• Good communication and interpersonal skills.
• Comfortable with field work and daily customer visits.
• Should be self-motivated, energetic and target oriented.
• Basic knowledge of MS Excel, WhatsApp and email will be an advantage.
• Two-wheeler and valid driving license preferred.
• Candidates familiar with Panvel, South Raigad, Shrivardhan, Poladpur and nearby areas will be preferred.