Customer Service Representative

WNS; Mumbai; Presencial; INR 300 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Training and career development

Supportive work environment

Growth opportunities

Resumo da oferta

WNS is seeking enthusiastic Customer Service Executives to join our team in the Mumbai area. The role involves handling customer queries across phone, email, and chat, providing accurate information, and ensuring a positive customer experience.

Freshers and those with up to 2 years of experience are welcome. You will maintain records, deliver service excellence, and collaborate with internal teams to resolve issues promptly while meeting individual and team targets.

Qualificações

• Graduate/Undergraduates are eligible to apply.
• Strong communication skills (verbal and written).
• Proficient with MS Office and basic computer literacy.
• Ability to learn and adapt in a fast-paced environment.

Responsabilidades

• Handle inbound/outbound customer interactions via phone, email, chat or other channels.
• Provide accurate information and resolve customer concerns.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive relationships with customers.
• Meet individual and team performance targets.

Conhecimentos

Verbal English

Written English

MS Office

Problem Solving

Interpersonal Skills

Fast-paced

Formação académica

Bachelor's degree

Descrição da oferta de emprego

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

Key Responsibilities

• Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
• Respond to customer inquiries in a professional and timely manner.
• Resolve customer complaints and escape complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Provide product, service, and process-related information to customers.
• Follow company policies, quality standards, and customer service guidelines.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.
• Build and maintain positive customer relationships.

Required Skills & Qualifications

• Graduate/Undergraduates can apply (depending on company requirements).
• Excellent verbal and written communication skills in English;
• Basic computer proficiency and familiarity with MS Office.
• Good problem-solving and interpersonal skills.
• Ability to work in a fast-paced environment.
• Customer-centric attitude and willingness to learn.

Preferred Qualifications

• 0-2 years of experience in customer service, customer support, BPO, call center, or related roles.
• Freshers with excellent communication skills are encouraged to apply.

Working Conditions

• Location: Mumbai (Thane and Vikhroli)
• Shift: Rotational shifts
• Weekly Off: 1/2 rotational week offs

What We Offer

• Competitive salary and incentives (if applicable)
• Training and career development opportunities
• Supportive work environment
• Growth opportunities within the organization