Customer Service Representative

The Manipal Group; Kerala; Sur place; INR 250 000 - 450 000; Plein temps

Résumé du poste

The Manipal Group is seeking a dedicated Customer Service Representative to join our team in Karnataka or Kerala. You will handle customer inquiries, resolve issues, and provide information about products and services.

Ideal candidates are strong communicators with a customer‑oriented mindset, familiar with BPO operations, and adaptable to a fast‑paced environment. This role offers a rewarding path in a dynamic customer support function.

Qualifications

• Excellent communication and active listening skills.
• Customer-focused approach with problem-solving abilities.
• Familiarity with BPO operations and customer service workflows.

Responsabilités

• Respond to customer inquiries via phone, email, or chat.
• Resolve issues and provide timely, accurate information.
• Document interactions and update customer records.
• Follow up on customer requests to ensure satisfaction.
• Escalate complex issues as needed.

Connaissances

Strong communication

Customer‑oriented mindset

BPO familiarity

Adaptable in fast-paced environment

Description du poste

Customer Service Representative

We are seeking a dedicated Customer Service Representative to join our team in Karnataka or Kerala.

• Responding to customer inquiries
• Resolving issues
• Providing information about products and services
• Documenting interactions
• Following up on customer requests as necessary

• Strong communication abilities
• Customer-oriented mindset
• Familiarity with BPO operations
• Adaptable and able to work in a fast-paced environment