Customer Service Representative

VXI Global Solutions; Hyderabad; On-site; INR 167,000 - 279,000; Full time

Job summary

VXI Global Solutions is hiring a Customer Experience Advisor in Hyderabad. The role involves handling customer queries across chat, email, and voice channels with professionalism and empathy.

Ideal candidates are fresh graduates or with 6+ months of experience, willing to work night/rotational shifts. Strong typing speed and accurate data capture are essential to deliver consistent customer experiences.

Qualifications

• Undergrad/grad with no backlog.
• Typing speed at least 40 WPM with high accuracy (90%).
• Ability to manage multiple chats/calls with a positive demeanor.
• Accurate capture of customer details and issue resolution.

Responsibilities

• Handle queries on chat, email and calls as per process.
• Deliver high-quality customer experience in every interaction.
• Resolve concerns and escalate complex issues as required.
• Follow SOPs, document accurately, and adhere to schedule & quality standards.

Skills

Typing speed 40 WPM

Multi-channel handling

Customer service mindset

Accurate documentation

Education

Undergraduate or Graduate (no pending backlogs)

Job description

Job Title

Customer Experience Advisor (Fresher & 6 + months Experience)

Department

Operations (International Chat Process & Voice Process)

Role Overview

Customer Experience Advisor is the first point of contact, handling customer queries across channels with professionalism and empathy.

Key Responsibilities

• Handle queries on chat, Email and Calls as per process
• Deliver consistent, high-quality customer experience in every interaction
• Resolve concerns efficiently; escalation complex issues as required
• Follow SOPs, maintain accurate documentation, and adhere to schedule & quality standards

Required Skills and Qualifications

• Undergraduate or Graduate (with no pending backlogs)
• Excellent typing speed for chat Process (40 WPM with 90% accuracy)
• Manage multiple customer interactions while ensuring a positive experience
• Accurately capture customer details and resolve issues with precision

Requirement

Willingness to work in night shifts & rotational shifts