Customer Support Representative

Quess IT Solutions; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Quess IT Solutions in Mumbai is seeking a customer service executive to handle inbound and outbound calls from international clients, delivering accurate information and resolving queries.

You will understand customer concerns and provide appropriate solutions while maintaining high service standards and documenting interactions in the system.

The role focuses on productivity, quality, and customer satisfaction in a fast-paced environment, adhering to company policies and processes.

Responsibilities

• Handle inbound and/or outbound calls from international customers.
• Provide accurate information and resolve customer queries professionally.
• Understand customer concerns and provide appropriate solutions.
• Maintain excellent customer service and ensure customer satisfaction.
• Follow company policies, processes, and quality standards.
• Document customer interactions accurately in the system.
• Meet defined productivity, quality, and customer service targets.

Job description

Job Responsibilities:

• Handle inbound and/or outbound calls from international customers.
• Provide accurate information and resolve customer queries professionally.
• Understand customer concerns and provide appropriate solutions.
• Maintain excellent customer service and ensure customer satisfaction.
• Follow company policies, processes, and quality standards.
• Document customer interactions accurately in the system.
• Meet defined productivity, quality, and customer service targets.