Customer Service

Helic & Co; India; On-site; INR 250,000 - 400,000; Full time

Job summary

Helic & Co in India is seeking a customer-focused Customer Service Representative to assist customers, resolve inquiries and complaints, and provide a positive customer experience.

You will respond via phone, email, and chat; resolve complaints professionally; provide product and policy information; process orders, returns, and refunds; maintain records; and escalate or collaborate as needed.

Qualifications

• High school diploma or equivalent.
• Customer service experience is preferred but not required.
• Strong verbal and written communication skills.
• Basic computer skills and ability to learn new systems.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and concerns professionally.
• Provide accurate information about products, services, and policies.
• Process orders, returns, and refunds when required.
• Maintain accurate records of customer interactions.
• Follow up with customers and escalate complex issues when necessary.
• Collaborate with other departments to resolve customer needs.

Skills

Verbal and written communication

Problem-solving

Organizational skills

Team player

Independent worker

Education

High school diploma

Tools

CRM software

Job description

We are seeking a customer-focused Customer Service Representative to assist customers, resolve inquiries and complaints, and provide a positive customer experience.

Key Responsibilities

• Respond to customer inquiries through phone, email, and chat.
• Resolve customer complaints and concerns professionally.
• Provide accurate information about products, services, and company policies.
• Process customer requests, orders, returns, and refunds when required.
• Maintain accurate records of customer interactions.
• Follow up with customers and escalates complex issues when necessary.
• Work with other departments to resolve customer needs.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience is preferred but not required.
• Strong verbal and written communication skills.
• Good problem-solving and organizational abilities.
• Basic computer skills and ability to learn new systems.
• Ability to work independently and as part of a team.

Preferred Skills

• Excellent communication and active-listening skills.
• Patience, empathy, and professionalism.
• Strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Familiarity with CRM or customer support systems.