Customer Service Representative

Policybazaar.com; Gurugram District; On-site; INR 250,000 - 420,000; Full time

Job summary

Policybazaar.com is seeking a customer-oriented professional to engage with customers across phone, email and chat channels. You will provide accurate information on products, pricing and availability, and collaborate with internal teams to fulfill customer needs.

Data entry will also be required across various platforms. The ideal candidate should have 1-3 years of relevant experience, strong phone etiquette, and excellent verbal and written communication skills, with the ability to multitask

Qualifications

• At least 1 - 3 years' of relevant work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Organization

Prioritization

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat


• Provide knowledgeable answers to questions about product, pricing and availability


• Work with internal departments to meet customer's needs


• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience


• Excellent phone etiquette and excellent verbal, written, and interpersonal skills


• Ability to multi-task, organize, and prioritize work