Customer Care Executive

Jankee Vallabh Services; Navi Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Jankee Vallabh Services seeks a Customer Service Representative to engage with customers across phone, email and chat and resolve issues proactively. You will help convert inquiries into satisfaction and build customer loyalty by providing accurate product information and timely responses.

The ideal candidate communicates clearly, possesses strong interpersonal skills, and can multi-task across platforms while coordinating with internal teams to meet customer needs.

Qualifications

• At least 0–3 years of relevant work experience.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customers needs.
• Data entry in various platforms.

Skills

People communication

Phone etiquette

Interpersonal skills

Multi-tasking

Job description

Jankee Valab is conducting an interview for the post of Customer Service Representative.

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities:

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customers needs
• Data entry in various platforms

Qualifications and other requirements:

• At least 0 3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work