Customer Service Representative

Policybazaar.com; Gurugram District; On-site; INR 255,000 - 400,000; Full time

Job summary

Policybazaar.com in Gurgaon is seeking a customer support executive to handle inbound calls and resolve queries in a fast-paced BPO environment.

The role requires freshers or early-career professionals (0–4 years) with excellent English, listening skills, and basic computer knowledge. On-site position with shift 10 AM–7 PM; salary 2.55 LPA–3 LPA for freshers, with growth for experienced hires.

Qualifications

• Freshers welcome; 0–4 years in customer support (voice).
• Excellent verbal communication skills in English.

Responsibilities

• Handle incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to customers for follow-ups, feedback, or information updates.
• Resolve product/service-related issues effectively, escalating when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and support.
• Document all customer interactions and update CRM systems.
• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
• Work closely with the team to improve service standards and processes.

Skills

English communication

Active listening

Empathy

Patience

Education

Undergraduate or graduate

Tools

MS Office

CRM tools

Job description

Job Summary

Location: Gurgaon, Sector 44Shift Timing: 10 Am-7 Pm

Salary Budget: Fresher - 2.55 LPA - 3 LPAExperienced with more than 6 months of experience: 20‑25% hike on your Last CTC or max 4LPA.

Key Responsibilities

• Handle incoming calls and respond to customer queries in a timely and professional manner.
• Make outbound calls to customers for follow-ups, feedback, or information updates.
• Resolve product/service-related issues effectively, escalating when necessary.
• Maintain a high level of customer satisfaction by providing accurate information and support.
• Document all customer interactions and update CRM systems.
• Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
• Work closely with the team to improve service standards and processes.

Required Skills & Qualifications

• Under Graduates & Graduates are welcome.
• Freshers can also apply.
• 0–4 years of experience in customer support (voice process).
• Excellent verbal communication skills in English.
• Good listening skills, patience, and empathy when dealing with customers.
• Basic computer knowledge (MS Office, Email, CRM tools).