Customer Service Representative

BIG Language Solutions; Dadri; On-site; INR 350,000 - 520,000; Full time

Job summary

BIG Language Solutions is seeking a Customer Service Representative in Noida, India to provide real-time interpretation between LPE customers and English-speaking staff. The role emphasizes clear, culturally appropriate communication and high-quality customer service.

The ideal candidate will have fluent English skills, experience in international voice processes, and strong interpersonal abilities to handle diverse customer interactions with sensitivity and efficiency.

Qualifications

• Must be fluent in English with strong written and spoken communication.
• Experience as a customer service agent in an international voice process.
• Excellent interpersonal and communication skills with professional and sensitive handling of conversations.
• Highly detail-oriented, able to convey tone, intent and context accurately.
• Able to multitask, prioritize and manage time in a fast-paced environment.

Responsibilities

• Provide real-time verbal interpretation between LPE customers and English-speaking representatives.
• Assist customers in understanding complex processes or service information with clarity and empathy.
• Collaborate with the customer team across different journeys (support calls, issue resolution).
• Maintain confidentiality and professionalism during calls.
• Document and relay customer issues clearly to internal stakeholders.
• Coordinate with team leads, QA and operations to ensure consistent communication standards.
• Support training sessions or meetings involving participants when required.

Skills

Fluent English

International voice process

Interpersonal skills

Attention to detail

Multitasking

Job description

Job Title: Customer Service Representative

Location: Noida, India.

Shift: Rotational shifts and offs.

5 Days Working, Immediate joiners preferred.

Job Summary:

We are seeking a highly skilled Customer Service Agent who is fluent and proficient in English to support real-time communication between our clients and the LPE (Limited Proficiency English) customer base. The CSR will facilitate accurate and culturally appropriate interpretation services in verbal formats, ensuring clear understanding and effective service delivery across various scenarios. This role requires exceptional language skills, cultural sensitivity, and a strong customer service orientation. The Agent will work closely with operations and support teams to assist in bridging any communication gaps and enabling high-quality interactions.

Key Responsibilities:

• Provide real-time verbal interpretation between LPE customers and English speaking representatives, ensuring clarity and accuracy.
• Assist customers in understanding complex processes, instructions, or service information with clarity and empathy.
• Partner with the customer team to support interactions across different customer journeys (e.g., support calls, issue resolution).
• Maintain strict confidentiality and professionalism during calls.
• Help document and relay customer issues or needs clearly to internal stakeholders.
• Collaborate with team leads, QA teams, and operations to ensure consistent communication standards are met.
• Support training sessions or meetings involving participants when required.

Required Skills & Qualifications:

• Fluency and strong proficiency in English (spoken and written).
• Prior experience as a customer service agent in international voice process.
• Strong interpersonal and communication skills with the ability to manage conversations professionally and sensitively.
• High level of attention to detail, particularly in conveying tone, intent, and context accurately.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced other communication systems.

Think global. Think BIG.

Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/