Customer Service Representative

Madura Coats; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Madura Coats in Bengaluru seeks a customer service representative to engage with customers, answer queries and resolve issues promptly. You will provide accurate product information and build lasting relationships to ensure satisfaction.

Collaborating with internal teams to resolve complex complaints, you will maintain strong product knowledge and identify opportunities to upsell or cross-sell products or services in a fast-paced environment.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Identify opportunities to upsell or cross-sell products or services.

Job description

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Identify opportunities to upsell or cross-sell products or services.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.