Customer Service Executive

Tata Capital; Kottayam; On-site; INR 250,000 - 420,000; Full time

Job summary

Tata Capital in Kerala, India is seeking a customer service representative to handle inquiries, resolve issues professionally, and provide timely information about products and services.

You will build strong customer relationships, collaborate with internal teams to resolve complex complaints, and contribute to process improvements to enhance the overall customer experience.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to increase loyalty and retention.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively support customers.

Job description

• Handle customer inquiries and resolve issues professionally.


• Provide timely and accurate information about products and services.


• Build strong relationships with customers to increase loyalty and retention.


• Collaborate with internal teams to resolve complex customer complaints.


• Develop and implement process improvements to enhance customer experience.


• Maintain high levels of product knowledge to effectively support customers.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.