Customer Service Representative

Firstsource; Bengaluru; Hybrid; INR 240,000 - 360,000; Full time

Benefits offered by this job

Two-way cab facility

Attractive salary packages

Unlimited incentives (performance‑v)|

Professional training and development

Excellent career growth opportunities

Friendly and supportive work environm

On-the-job training for freshers

Employee engagement activities and奖励

Job summary

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, invites candidates for UK Voice Support processing. Freshers welcome; excellent English communication and customer-handling skills are essential. Rotational shifts, including night shifts, may be required. Training and career growth opportunities are provided in a supportive environment.

Two-way cab facility and attractive salary packages are offered, with performance-based incentives and ongoing professional development.

Qualifications

• Excellent verbal and written English communication skills.
• Good interpersonal and customer-handling skills.
• Willingness to work in a UK Voice Support Process.
• Flexible to work in rotational shifts (including night shifts).
• Basic computer knowledge and typing skills.
• Positive attitude with a willingness to learn.

Responsibilities

• Revert to customer calls on a variety of issues.
• Update and process information accurately into the system.
• Resolve customer problems in a timely manner.
• Take ownership and deliver on customer commitments.
• Liaise with internal teams when customer queries cannot be resolved at the first point of contact.
• Maintain clear communication using simple English to provide information and solutions.
• Demonstrate personal and professional integrity while dealing with customers.
• Treat all customers with empathy, respect, and consideration.
• Identify solutions from the customer's perspective and fulfil all commitments.
• Work collaboratively as a team, build trust, and engage in constructive conversations for team success.

Skills

English communication

Interpersonal skills

Customer handling

Typing skills

Basic computer knowledge

Willingness to learn

Night shift readiness

Education

10th/12th/Graduation eligible

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

• Revert to customer calls on a variety of issues.
• Update and process information accurately into the system.
• Resolve customer problems in a timely manner.
• Take ownership and deliver on customer commitments.
• Liaise with internal teams when customer queries cannot be resolved at the first point of contact.
• Maintain clear communication using simple English to provide information and solutions.
• Demonstrate personal and professional integrity while dealing with customers.
• Treat all customers with empathy, respect, and consideration.
• Identify solutions from the customer's perspective and fulfil all commitments.
• Work collaboratively as a team, build trust, and engage in constructive conversations for team success.

Preferred Candidate Profile

• Candidates who have completed 10th, 12th, or Graduation are eligible.
• Freshers are welcome; candidates with prior experience can also apply.
• Excellent verbal and written English communication skills.
• Good interpersonal and customer-handling skills.
• Willingness to work in a UK Voice Support Process.
• Flexible to work in rotational shifts (including night shifts, if required).
• Basic computer knowledge and typing skills.
• Positive attitude with a willingness to learn.
• Two-way cab facility(chargeable within FSL Boundary)
• Attractive salary packages.
• Unlimited incentives (performance-based)
• Professional training and development.
• Excellent career growth opportunities.
• Friendly and supportive work environment.
• On-the-job training for freshers.
• Employee engagement activities and rewards.
• Opportunity to work with an international client.

Additional Highlights

• Immediate joiners preferred.
• No prior experience required for freshers.

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.