International Voice Process – UK Shift | Freshers & Experience

Firstsource; Bengaluru; On-site; INR 201,000 - 312,000; Full time

Benefits offered by this job

Unlimited incentives

Training and development

Career growth opportunities

Supportive work environment

Job summary

Firstsource is hiring for an International Voice Support Executive to join our UK process. You will engage with UK customers, address inquiries, and promote products and services. Fluent English and a customer-first mindset are essential, with opportunities for freshers and experienced professionals.

The role involves handling calls, upselling, and achieving satisfaction and sales targets while following company guidelines and delivering high-quality support.

Qualifications

• Fluent English and strong customer service focus are required.
• Willingness to work in UK rotational shifts and weekly offs.
• Freshers and experienced candidates can apply.

Responsibilities

• Handle inbound and outbound calls from UK-based customers.
• Resolve customer queries and provide product/service information.
• Upsell and cross-sell to reach sales targets.
• Maintain accurate customer records and call details.

Skills

Fluent English

Customer service

Upselling

Cross-selling

Target-based performance

Good listening

Communication skills

Education

10th Pass

12th Pass

Diploma

Graduate

Tools

Basic computer knowledge

Job description

Job Title: International Voice Support Executive

Process: UK International Voice ProcessExperience: Freshers and Experienced

CandidatesQualification: 10th Pass / 12th Pass / Any Graduate(Except -B.E,B.Tech,Post graduate freshers)

Shift: UK Rotational Shifts

Weekly Offs: Rotational

Incentives: Unlimited Performance-Based Incentives

Job Summary

We are hiring enthusiastic and customer-focused candidates for our International Voice Support - UK Process. Candidates with fluent English communication skills and a passion for customer service are encouraged to apply. Both freshers and experienced professionals are welcome.

Roles and Responsibilities

• Handle inbound and outbound calls from UK-based customers.
• Provide excellent customer support by understanding and resolving customer queries.
• Communicate fluently and professionally in English.
• Understand customer needs and recommend suitable products or services.
• Perform upselling and cross-selling to existing and potential customers.
• Identify sales opportunities during customer interactions and achieve sales targets.
• Explain product features, benefits, offers, and services clearly.
• Resolve customer complaints and ensure a positive customer experience.
• Maintain customer records and update call details accurately in the system.
• Achieve assigned targets for customer satisfaction, call quality, and sales performance.
• Follow company policies, process guidelines, and quality standards.

Eligibility Criteria

• Fluent English communication skills are mandatory.
• 10th Pass, 12th Pass, Diploma holders, and Graduates can apply.
• Freshers and experienced candidates are eligible.
• Basic computer knowledge is required.
• Good listening, communication, and problem-solving skills.
• Willingness to work in UK rotational shifts and rotational weekly offs.
• Candidates should be comfortable with upselling, cross-selling, and target-based performance.

Benefits and Perks

• Unlimited performance-based incentives.
• Opportunity for freshers to start a career in international BPO.
• Professional training and development.
• Growth opportunities based on performance.
• Supportive work environment.

Who Can Apply?

Candidates looking for opportunities in international voice processes, customer support, international BPO, telesales, or customer service are welcome to apply, provided they have strong English communication skills.

Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.