International Semi Voice Process Executive (Freshers & Experienced)

Firstsource; Bengaluru; On-site; INR 234,000 - 279,000; Full time

Benefits offered by this job

Cab facility

Job summary

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is hiring for an International Semi Voice Process Executive in Bengaluru. Freshers and experienced candidates with excellent English will be considered.

The role involves handling calls, emails, and chats, ensuring quality service and accurate documentation. The company offers a full-time, on-site opportunity with night shifts in a 24/7 environment.

Qualifications

• Freshers and experienced candidates can apply.
• Excellent English communication is mandatory.
• Strong typing skills with good grammar and accuracy.
• Basic computer knowledge is required.
• Willing to work in rotational shifts, including night shifts.
• Flexible to work in a 24/7 environment.

Responsibilities

• Handle customer interactions through voice and non-voice channels (calls, emails, and chats).
• Resolve customer queries professionally and efficiently.
• Maintain high standards of communication and customer service.
• Ensure accurate documentation of customer interactions.
• Meet quality and productivity targets.

Skills

Excellent English

Typing skills

Customer service

Basic computer knowledge

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

International Semi Voice Process Executive (Freshers & Experienced)

Job Type: Full-Time | International Semi Voice Process

We are hiring dynamic and customer-focused candidates for our International Semi Voice Process. Candidates must possess excellent verbal and written English communication skills. The ideal candidate should be able to communicate fluently, type accurately with minimal grammatical errors, and provide exceptional customer support.

Key Responsibilities

• Handle customer interactions through voice and non-voice channels (calls, emails, and chats).
• Resolve customer queries professionally and efficiently.
• Maintain high standards of communication and customer service.
• Ensure accurate documentation of customer interactions.
• Meet quality and productivity targets.

Eligibility Criteria

• Freshers and experienced candidates can apply.
• Excellent English communication is mandatory.
• Strong typing skills with good grammar and accuracy.
• Basic computer knowledge.
• Willingness to work in rotational shifts, including night shifts.
• Flexible to work across all shift timings in a 24/7 work environment.

Compensation

• Freshers: ₹21,000 Take Home Salary (after all deductions)
• Experienced Candidates: ₹25,000 Take Home Salary (after all deductions)

Transportation

• Cab facility available(Both the way).
• Cab charges are applicable as per company policy.

Preferred Skills

• Good listening and comprehension skills.
• Customer-centric attitude.
• Ability to work in a fast-paced environment.
• Strong interpersonal and problem-solving skills.

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

# international Semi Voice # firstsource #BPO Jobs #call center jobs # first source solutions Pvt Ltd