Customer Service Representative

Codeyoung; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Night shift allowance

Job summary

Codeyoung in Bengaluru, India is seeking a Customer Support Associate to serve US parents and students on a fixed night shift (10:00 PM7 7:00 AM IST). The role is 100% in-office at HSR Layout with a six-day week and a rotating weekday off.

You will handle real-time queries via chat, email and calls, troubleshoot class links and schedules, and coordinate with the teaching team. Meticulous CRM logging and calm, empathetic problem-solving help keep families satisfied.

Qualifications

• 1–3 years of hands-on experience in a Customer Support role, preferably supporting US or international clients.
• Excellent written and spoken English with professional tone for US audiences.
• Willingness to work fixed night shifts and a 6-day work week from the Bengaluru office.

Responsibilities

• Handle real-time inbound queries from US parents via Live Chat, Email, and Calls.
• Troubleshoot operational, class link, scheduling, and basic technical issues during live sessions.
• Coordinate between US parents and the global teaching operations team for class reschedules and subscriptions.
• Document customer interactions and ticket statuses in the CRM.
• Demonstrate empathy and ownership to resolve issues and retain customers.

Skills

Customer support

US clients

English communication

Job description

Job Description

About This Job

Codeyoung

Location: Bengaluru, Karnataka, India

Work Mode: On-site

Industry: E-Learning Providers,Business Consulting and Services,Outsourcing and Offshoring Consulting

Job Description

Customer Support Associate (US International Shift)

Location: Bengaluru, India (HSR Layout)

Company: Codeyoung

Experience: 1–3 years

About Codeyoung

At Codeyoung, we are on a mission to empower the next generation of innovators. We provide live, interactive online classes for K-12 students across the globe (including the US, Middle East, Europe, and India), covering everything from Coding and Robotics to Math and English.

As our student base in the United States continues to expand rapidly, we are looking for a customer-obsessed, empathetic, and sharp Customer Support Associate to deliver exceptional support to our US parents and students during their operational hours.

The Role & Work Schedule

As a Customer Support Associate, you will be the primary point of contact for our US parents and students. Your goal is to deliver quick, empathetic, and accurate resolutions to queries, ensuring every family has a seamless experience on our platform.

Work Schedule & Location Details

Shift Timings: 10:00 PM to 7:00 AM IST (Fixed US Night Shift) Work Setup: 100% In-Office (Work from Office) at our HSR Layout headquarters Working Days: 6 Days a Week (With a rotational 1-day week off on a weekday)

What You’ll Do

• Customer Query Resolution: Handle real-time inbound queries, complaints, and requests from US parents via Live Chat, Email, and Inbound/Outbound Calls.
• Issue Troubleshooting: Assist parents and students with operational, class link, schedule management, and basic technical queries during live sessions.
• Class Coordination: Coordinate efficiently between US parents and our global teaching operations team to handle class reschedules, teacher feedback, and subscription updates.
• Documentation & CRM: Maintain meticulous logs of customer interactions, ticket statuses, and escalations using internal CRM tools.
• Customer Retention: Turn negative experiences into positive ones by listening actively, showing empathy, and taking ownership of customer problems until they are fully resolved.

What We’re Looking For

• Experience: 1–3 years of hands-on experience in a Customer Support or Customer Service role (experience supporting US or international clients is strongly preferred).
• Communication Skills: Exceptional, fluent English communication skills (both written and spoken) with a clear, professional tone suited for US demographics.
• Shift & Schedule Commitment: 100% commitment to working fixed night shifts (10:00 PM–7:00 AM IST), a 6-day work week, and taking your scheduled week off on a weekday.
• Workplace Preference: Ready to work full-time from our physical office in HSR Layout, Bengaluru.
• Problem-Solving & Patience: Calm under pressure, highly empathetic, and quick on your feet when dealing with frustrated or urgent customer requests.

Why Join Us

Global Exposure: Direct interaction with an international user base in the US K-12 education market.

Fast Career Progression: Meritocracy-driven culture where top-performing support associates quickly move into team lead or customer success management roles.

Vibrant Workplace: Work alongside high-energy peers in a dynamic, fast-scaling startup founded by IIT-Delhi alumni.

Perks: Competitive salary, night shift allowances, and modern office setups in the heart of HSR Layout.