Customer Service Associate

Codingal; Bengaluru; On-site; INR 350,000 - 450,000; Full time

Benefits offered by this job

Free lunch & dinner

Exposure to a fast-paced Ed-Tech startup

Health insurance

Job summary

Codingal is seeking a Customer Support Executive in Bengaluru, India, to provide exceptional service to customers, engage with parents and teachers, and manage student classes. The role emphasizes fluent English communication and a Bachelor's degree as prerequisites.

This position starts with a one-month paid internship, leading to a full-time role with a competitive salary of INR 3.5–4.5LPA based on performance. Candidates should be available to work from the office.

Responsibilities

• Provide an exceptional experience to the customers.
• Provide technical support to parents and teachers.
• Provide chat, email, and call support to our customers.
• Handle escalation tickets.
• Schedule, reschedule, and manage student classes.
• Be a relationship expert and ensure customer retention and satisfaction.

Skills

Fluent in English communication skills

Education

Bachelor’s degree

Job description

About Codingal

Codingal (www.codingal.com) is a global leader in online coding education for kids and teens, offering live, interactive classes taught by expert Computer Science instructors. Our mission is to inspire kids to fall in love with coding and empower them to create apps, games, websites, and animations, preparing them to become future entrepreneurs, engineers, and scientists.

With a curriculum accredited by STEM.org and based on the K‑12 Computer Science Framework, Codingal provides personalized learning paths through 1:1 private classes or small group sessions. Kids find the experience fun and engaging, as reflected in our exceptional ratings: teachers are rated 4.9/5, curriculum 4.8/5, and an NPS of 86.

Founded in the US and backed by top investors like Y Combinator, Rebright Partners, and angel investors, Codingal has reached more than 500,000 students worldwide.

Key Responsibilities

• Provide an exceptional experience to the customers.
• Provide technical support to parents and teachers.
• Provide chat, email, and call support to our customers.
• Handle escalation tickets.
• Schedule, reschedule, and manage student classes.
• Be a relationship expert and ensure customer retention and satisfaction.

Required Skills

• Fluent in English communication skills.
• Available to work from the office.

Perks

• Free lunch & dinner.
• Exposure to a fast‑paced Ed‑Tech startup.
• Health insurance.

Education

Bachelor’s degree.

Compensation

The role begins with a one‑month paid internship, giving both parties the opportunity to assess the fit before committing. Candidates will be evaluated on their performance during this period, and those who stand out will be offered a full‑time position at INR 3.5–4.5LPA.

Location

This is an in‑person role with no remote option available.