Customer Support Associate

Norlox Solutions Pvt. Ltd.; Kolkata District; On-site; INR 250,000 - 420,000; Full time

Job summary

Norlox Solutions Pvt. Ltd. in New Town, Kolkata, is seeking a dedicated Customer Support Associate for a full-time role on the US shift (8:00 pm – 5:00 am). You will assist customers via phone, email, and chat, resolve queries, and ensure a seamless experience across channels.

Responsibilities include maintaining records, identifying needs, collaborating with internal teams, and staying updated on products and processes for consistent service quality.

Qualifications

• Bachelor’s degree or equivalent experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Basic computer proficiency and familiarity with CRM tools is a plus.
• Ability to multitask and manage time effectively.
• Willingness to work in shifts, if required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues effectively while maintaining a high level of customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Identify customer needs and provide appropriate solutions or escalate when required.
• Follow company processes, policies, and service standards.
• Collaborate with internal teams to resolve complex customer concerns.
• Continuously update knowledge of products, services, and processes.

Skills

Excellent verbal and written comms

Strong problem-solving

Interpersonal skills

Multitasking

Willingness to work in shifts

Education

Bachelor's degree or equivalent experience

Tools

CRM tools

Job description

Location: New Town, Kolkata Shift: US Shift (8:00 pm - 5:00 am) Employment Type: Full-time

About the Role

We are looking for a dedicated and customer-focused Customer Support Associate to join our team. In this role, you will be responsible for assisting customers, resolving queries, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues effectively while maintaining a high level of customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Identify customer needs and provide appropriate solutions or escalates when required
• Follow company processes, policies, and service standards
• Collaborate with internal teams to resolve complex customer concerns
• Continuously update knowledge of products, services, and processes

Required Qualifications

• Bachelor’s degree or equivalent experience
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Basic computer proficiency and familiarity with CRM tools is a plus
• Ability to multitask and manage time effectively
• Willingness to work in shifts, if required

Preferred Skills

• Prior experience in customer service or support roles
• Ability to handle challenging customer interactions with professionalism
• Adaptability and a positive attitude in a fast-paced environment

What We Offer

• Competitive salary and performance-based incentives
• Opportunity for career growth and skill development
• Supportive and inclusive work environment