Customer Service Associate (US Shift)

Codingal; Bengaluru; On-site; INR 400,000 - 450,000; Full time

Benefits offered by this job

Free Lunch & Dinner

Exposure to a fast-paced Ed-Tech startup

Health Insurance

PF Contribution

Job summary

A leading Ed-Tech company in Bengaluru is seeking a Customer Service Associate for the US Shift. Responsibilities include providing exceptional customer support, managing class schedules, and ensuring customer retention. The ideal candidate must have strong English communication skills and a proactive attitude. Benefits include free meals, health insurance, and a competitive salary package.

Qualifications

• Mandatary proficiency in English communication and written skills.
• Proactive attitude focused on customer satisfaction.
• Familiarity with CRM tools is a plus.

Responsibilities

• Provide exceptional experience to customers.
• Provide technical support to parents and teachers.
• Manage student classes scheduling.

Skills

Proficiency in English communication

Problem-solving attitude

Proficiency in Microsoft Office Suite

Familiarity with CRM tools

Positive attitude

Adaptability

Eagerness to learn

Job description

Codingal (www.codingal.com) is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects. Our mission is to help kids fall in love with coding and prepare them to become future-ready creators, entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and aligned with the K-12 Computer Science Framework, we offer personalized learning through 1:1 and small-group classes. As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine learning, and data science into the learning journey, helping kids not just use AI but build with it. Trusted by over 1 million students worldwide and backed by Y Combinator, Rebright Partners, and top angels, Codingal is rated 4.9/5 by students and has an NPS of 86, making it the most loved platform for coding and AI education.

Role

We are looking for a Customer Service Associate for the US Shift region to join the Codingal team.

Responsibilities

• Provide an exceptional experience to customers
• Provide technical support to Parents and Teachers
• Provide chat, Email, and call support to customers
• Schedule, reschedule, and manage student classes
• Be a relationship expert and ensure customer retention and satisfaction

Required skills

• Proficiency in English communication and written skills is mandatory
• Proactive attitude with a focus on problem-solving and customer satisfaction
• Proficiency in Microsoft Office Suite; familiarity with CRM tools is a plus
• Positive attitude, adaptability, and eagerness to learn
• Available to work from the Office

Benefits and Education

• Free Lunch & Dinner
• Exposure to a fast-paced Ed-Tech startup
• Health Insurance
• PF Contribution

What we offer

• 4.0L-4.5L fixed annual salary (+night shift allowance)

Please note that this is an in-person role, with no remote option available.

Additional information

You will work with a young and dynamic team, including direct collaboration with the founders, who are on a mission to inspire school kids to fall in love with coding.