Customer Service Associate (US Shift) Onsite (Bengaluru, India)
S27a
Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
S27a is hiring a Customer Service Associate located in HSR Layout, Bangalore, India. This role involves providing exceptional customer support through various channels including chat, email, and calls. Responsibilities also include managing student class schedules and ensuring customer satisfaction.
Ideal candidates should have at least six months of customer service experience and be fluent in English. The position offers perks like free lunch & dinner, health insurance, and opportunities to upskill in AI.
Qualifications
- Prior Customer Service experience of at least six months is required.
- Fluency in English communication is essential.
- Availability to work from the office is mandatory.
Responsibilities
- Provide exceptional experience to the customers.
- Provide technical support to Parents and Teachers.
- Provide chat, Email, and call support to our customers.
- Handle escalation tickets.
- Schedule and manage student classes.
- Ensure customer retention and satisfaction.
Skills
Education
Job description
Location: HSR Layout, Bangalore, India
- Provide an exceptional experience to the customers.
- Provide technical support to Parents and Teachers.
- Provide chat, Email, and call support to our customers.
- Handle escalation tickets.
- Schedule, reschedule, and manage student classes.
- Be a relationship expert and ensure customer retention and satisfaction.
- Prior Customer Service experience of at least six months.
- Fluency in English communication.
- Availability to work from the office.
- Free Lunch & Dinner
- Exposure to a fast-paced Ed-Tech startup.
- Health Insurance & PF contribution
- Learning reimbursement for upskilling in AI
Bachelor’s degree
CTC of INR 3.5 LPA - 4.2 LPA
Important: This is an in‑person role with no remote option available.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
