Intern- Customer Support

TAC Security; New Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

TAC Security in India is seeking a customer-focused Customer Support Specialist to handle inquiries for our US-based clients. You will resolve queries, provide timely assistance, and uphold high satisfaction through effective communication.

The role requires excellent English, problem-solving, CRM usage, and the ability to work in US shift timings (4:00 PM–12:00 AM IST). You will document interactions, escalate when needed, and collaborate with teams to ensure a smooth customer experience.

Qualifications

• Excellent verbal and written English communication skills.
• Strong customer handling and interpersonal skills.
• Ability to troubleshoot and resolve customer issues effectively.
• Basic computer knowledge and familiarity with CRM/support tools.
• Good listening and problem-solving abilities.
• Ability to multitask and work under pressure.
• Team player with a positive attitude.

Responsibilities

• Handle customer queries and support requests via phone, email, and chat.
• Provide accurate information regarding products, services, and processes.
• Resolve customer concerns in a timely and professional manner.
• Escalate complex issues to the appropriate internal teams when required.
• Maintain detailed records of customer interactions and resolutions.
• Follow up with customers to ensure issue resolution and satisfaction.
• Coordinate with internal departments to ensure seamless customer experience.
• Meet defined service quality and response time standards.
• Maintain professionalism and empathy while interacting with customers.

Skills

Verbal English

Written English

Customer handling

Troubleshooting

CRM tools

Multitasking

Team player

Education

Graduate in any discipline

Job description

Role Summary

We are looking for a dedicated and customer-focused Customer Support Specialist to handle client interactions for our US-based customers. The candidate will be responsible for resolving customer queries, providing timely support, and ensuring a high level of customer satisfaction through effective communication and problem-solving skills. The ideal candidate should possess excellent verbal and written communication skills, a professional attitude, and the ability to work in a fast-paced environment during US shift timings.

Key Responsibilities

• Handle customer queries and support requests via phone, email, and chat.
• Provide accurate information regarding products, services, and processes.
• Resolve customer concerns in a timely and professional manner.
• Escalate complex issues to the appropriate internal teams when required.
• Maintain detailed records of customer interactions and resolutions.
• Follow up with customers to ensure issue resolution and satisfaction.
• Coordinate with internal departments to ensure seamless customer experience.
• Meet defined service quality and response time standards.
• Maintain professionalism and empathy while interacting with customers.

Required Skills & Expertise

• Excellent verbal and written English communication skills
• Strong customer handling and interpersonal skills
• Ability to troubleshoot and resolve customer issues effectively
• Basic computer knowledge and familiarity with CRM/support tools
• Good listening and problem-solving abilities
• Ability to multitask and work under pressure
• Team player with a positive attitude

Preferred Qualifications

• 1 Year in Customer Support / Customer Service / International Process
• Experience handling US clients preferred
• Graduate in any discipline
• Prior experience in voice or blended process is an advantage

Shift Timing

US Shift: 4:00 PM to 12:00 AM IST5 Days Working