Customer Service Professional

TP; Thane; On-site; INR 300,000 - 600,000; Full time

Job summary

TP in Navi Mumbai is seeking a highly capable customer service professional with 1-6 years of relevant experience. You will handle inquiries, resolve issues, and maintain accurate records to ensure excellent service delivery.

The role requires strong communication, problem-solving, and analytical skills, with the ability to work in a fast-paced environment and build lasting relationships with customers and colleagues.

Qualifications

• Graduate degree required.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and critical thinking skills.
• Experience with customer service software and systems.
• Ability to build strong relationships with customers and colleagues.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various channels.
• Collaborate with internal teams to improve processes and procedures.
• Develop and maintain knowledge of products and services.
• Identify and elevate potential issues to senior management.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Problem solving

Analytical thinking

Critical thinking

CS software experience

Relationship building

Education

Graduate degree

Tools

Customer service software

Job description

Job Summary

We are looking for a highly skilled and experienced professional to join our team in Navi Mumbai. The ideal candidate will have 1-6 years of experience in customer service or related fields.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various channels.
• Collaborate with internal teams to improve processes and procedures.
• Develop and maintain knowledge of products and services.
• Identify and elevate potential issues to senior management.
• Maintain accurate records of customer interactions.

Requirements

• Graduate degree required.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and critical thinking skills.
• Experience with customer service software and systems.
• Ability to build strong relationships with customers and colleagues.