Customer Support - Professional

Allen Lund; Mumbai; On-site; INR 300,000 - 540,000; Full time

Job summary

Allen Lund Company in Mumbai is seeking a dedicated Call Center Executive with 2-3 years of experience to join our team. You will handle inbound and outbound calls, provide information on our logistics services, and strive to deliver exceptional customer service.

This role requires strong communication, problem-solving, and the ability to maintain composure under pressure. You will use CRM and call center software to log interactions and support continuous improvements.

Qualifications

• 2-3 years of experience in a call center or customer service role.
• Working knowledge of logistics and or supply chain operations is a plus
• Strong verbal and written communication skills.
• Ability to handle difficult situations and maintain composure under pressure.
• Proficient in using call center software and CRM tools.
• Excellent problem-solving skills and attention to detail.
• Flexibility to adapt to changing work environments and schedules.

Responsibilities

• Handle incoming and outgoing calls with professionalism and courtesy.
• Provide accurate information to customers regarding our logistics services.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain detailed and accurate records of customer interactions in the database.
• Collaborate with team members to enhance customer satisfaction and improve service processes.
• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Skills

Call center experience

Customer service orientation

Communication skills

Tools

CRM software

Call center software

Job description

Job Summary

Job Summary: We are seeking a dedicated and skilled Call Center Executive to join our team. The ideal candidate will have 2-3 years of experience in a call center environment, demonstrating excellent communication skills and a strong customer service orientation.

Key Responsibilities

• Handle incoming and outgoing calls with professionalism and courtesy.
• Provide accurate information to customers regarding our logistics services.
• Resolve customer inquiries and complaints efficiently and effectively.
• Maintain detailed and accurate records of customer interactions in the database.
• Collaborate with team members to enhance customer satisfaction and improve service processes.
• Meet or exceed performance metrics, including call handling time and customer satisfaction scores.

Qualifications

• 2-3 years of experience in a call center or customer service role.
• Working knowledge of logistics and or supply chain operations is a plus
• Strong verbal and written communication skills.
• Ability to handle difficult situations and maintain composure under pressure.
• Proficient in using call center software and CRM tools.
• Excellent problem-solving skills and attention to detail.
• Flexibility to adapt to changing work environments and schedules.

Location: Vashi, Navi Mumbai

Shift: Any 3 Shift base on requirement

Experience: 2-3 years