Retail Executive

Kaabil; India; On-site; INR 167,400 - 279,000; Full time

Job summary

Kaabil in India is seeking a Customer Care Associate to enhance customer satisfaction and drive sales. This role involves providing excellent in-store service, engaging with customers, and achieving sales targets. The ideal candidate should have a minimum of a 12th pass qualification, be customer-oriented, and possess good communication skills in English and a regional language. Responsibilities also include managing transactions, displaying merchandise, and promoting loyalty programs.

Qualifications

• Minimum 12th pass (graduate preferred).
• 0–2 years of retail/customer service experience (freshers may apply).
• Good communication skills in English and regional language.

Responsibilities

• Greet and assist customers visiting the store.
• Convert walk-in customers into sales.
• Promote and enroll customers in the First Citizen Loyalty Program.
• Manage billing and POS transactions accurately.
• Display merchandise as per Visual Merchandising guidelines.

Skills

Customer service orientation

Communication and interpersonal skills

Sales and persuasion skills

Teamwork and collaboration

Problem-solving ability

Education

12th pass (graduate preferred)

Job description

Role Purpose

The Customer Care Associate is responsible for delivering an excellent in-store shopping experience by assisting customers, driving sales, maintaining store standards, and promoting loyalty programs. The role focuses on maximizing customer satisfaction and achieving sales targets.

Key Responsibilities

1. Customer Service

• Greet and assist customers visiting the store.
• Understand customer requirements and recommend suitable products.
• Provide product knowledge, styling advice, and brand information.
• Handle customer queries, complaints, returns, and exchanges professionally.

2. Sales & Target Achievement

• Convert walk-in customers into sales.
• Achieve individual and section sales targets.
• Increase average bill value throughcross-selling and up-selling.
• Inform customers about ongoing promotions and offers.

3. Loyalty & Customer Engagement

• Promote and enroll customers in theFirst Citizen Loyalty Program.
• Educate customers about store mobile apps and benefits.
• Collect customer feedback to improve service quality.

4. Store Operations

• Manage billing and POS transactions accurately.
• Ensure proper stock display and visual merchandising.
• Maintain cleanliness and organization in the assigned section.
• Replenish stock and coordinate with inventory teams.

5. Merchandising & Inventory

• Display merchandise as per VM (Visual Merchandising) guidelines.
• Ensure tagging, pricing, folding, and color blocking of products.
• Support stock checks and inventory control processes.

Key Skills Required

• Customer service orientation
• Communication and interpersonal skills
• Sales and persuasion skills
• Teamwork and collaboration
• Problem-solving ability

Eligibility Criteria

• Minimum12th pass(graduate preferred).
• 0–2 years of retail/customer service experience (freshers may apply).
• Good communication skills in English and regional language.
• Passion for retail, fashion, and customer interaction.