Customer Service Executives (Thane Female Candidates only)

n Human Resources & Management Systems [ nHRMS ]; Thane; Hybrid; INR 334,800 - 502,200; Full time

Job summary

n Human Resources & Management Systems [ nHRMS ] is seeking a skilled customer service professional for a dynamic role in Thane, Maharashtra. This position requires handling inbound and outbound calls, logging complaints, providing technical support, and escalating complex cases. Candidates should possess excellent communication skills, 5+ years in customer service or related fields, and be adaptable to shift-based work. Join us for a rewarding experience in a supportive environment that encourages growth and effectiveness.

Qualifications

• 5+ years experience in Customer Service, BPO, Service Desk, or Technical Support.
• Experience in complaint handling and service coordination preferred.

Responsibilities

• Handle inbound & outbound customer calls professionally.
• Log customer complaints/service requests accurately.
• Provide timely customer updates within 30 minutes of request receipt.
• Offer first-level technical support and resolve issues remotely.
• Escalate complex cases and coordinate with internal teams.
• Collect customer feedback and ensure proper closure.
• Adhere to shifts, schedules, productivity, and quality standards.

Skills

Excellent communication and customer-handling skills

Strong problem-solving and multitasking ability

Basic technical troubleshooting knowledge

Familiarity with CRM/ticketing tools

Education

Graduate/Diploma in any discipline

Job description

Key Result Areas (KRAs) & Responsibilities

• Handle inbound & outbound customer calls professionally
• Log customer complaints/service requests accurately across all channels (calls, portal, email, WhatsApp)
• Provide timely customer updates within 30 minutes of request receipt
• Offer first-level technical support and resolve issues remotely where possible
• Escalate complex cases and coordinate with internal teams for resolution
• Collect customer feedback and ensure proper closure
• Adhere to shifts, schedules, productivity, and quality standards

Requirements

Skills & Competencies

• Excellent communication and customer-handling skills
• Strong problem-solving and multitasking ability
• Basic technical troubleshooting knowledge
• Familiarity with CRM/ticketing tools

Qualifications & Experience

• Graduate/Diploma in any discipline
• 5+ years experience in Customer Service, BPO, Service Desk, or Technical Support
• Experience in complaint handling and service coordination preferred

Benefits

Work Conditions

• Shift-based role
• Office: Weekdays
• WFH: Weekends & National/Public Holidays