Work From Home Customer Support Executive – Phone and Chat Support

Amazon; India; Remote; INR 201,000 - 279,000; Full time

Benefits offered by this job

Company-provided laptop

Monthly internet reimbursement

Two weekly offs

Paid onboarding and training

Career progression opportunities

Job summary

Amazon in India is hiring an entry-level Customer Support Executive to work from home within India. You will assist customers via phone and live chat, explain options, and maintain accurate records of interactions.

The role requires 0–2 years of experience, English and Hindi proficiency, basic computer skills, and the ability to follow instructions with clear communication. The package includes onboarding training, a company laptop, internet reimbursement, and two weekly offs, with a monthly

Qualifications

• Entry-level role suitable for freshers or 0–2 years experience.
• Proficiency in English and Hindi required for customer interactions.
• Basic computer skills including email and internet navigation.
• Ability to follow instructions and communicate clearly.

Responsibilities

• Respond to incoming customer calls and live chat enquiries professionally.
• Explain product information, service procedures, and account-related instructions clearly.
• Ask relevant questions to understand concerns before recommending a solution.
• Help customers with order updates, account access, and routine service requests.
• Record enquiries, actions taken, and outcomes in the customer support system.
• Escalate unresolved or sensitive issues to the appropriate team.
• Follow up on pending cases according to agreed procedures.
• Maintain accurate communication without promising outcomes outside your authority.
• Protect customer information and follow identity-verification procedures.
• Share recurring questions and service problems with the team.

Skills

English proficiency

Hindi proficiency

Typing accuracy

Communication

Attention to detail

Time management

Independence

Customer service mindset

Education

12th pass or equivalent

Tools

Email

Web browser

Typing

Job description

Location: Work from home within India — eligible states to be confirmed

Employment Type: Full-time

Experience: 0–2 years

Salary: ₹18,000–₹25,000 per month

Schedule: Five working days per week with rotational shifts and weekly offs

Languages: English and Hindi

The Customer Support Executive will assist customers through phone calls and live chat, answering questions and helping resolve service-related issues. The role involves understanding each enquiry, explaining the available options, and maintaining accurate records of customer interactions.
You will work with the support team to handle routine requests and elevate issues that need further investigation. Clear communication, patience, and a dependable approach to follow-up are important for this position.
Women entering the workforce or returning after a career break are encouraged to apply. Selection is based on the skills and availability required for the role.

Responsibilities

• Respond to incoming customer calls and live chat enquiries professionally.
• Explain product information, service procedures, and account-related instructions clearly.
• Ask relevant questions to understand concerns before recommending a solution.
• Help customers with order updates, account access, and routine service requests.
• Record enquiries, actions taken, and outcomes in the customer support system.
• Escalate unresolved or sensitive issues to the appropriate team.
• Follow up on pending cases according to agreed procedures.
• Maintain accurate communication without promising outcomes outside your authority.
• Protect customer information and follow identity-verification procedures.
• Share recurring questions and service problems with the team.

Requirements

• Class 12 qualification or equivalent; graduates may also apply.
• Clear spoken and written English and Hindi.
• Basic computer skills, including email, browser navigation, and accurate typing.
• A patient, respectful approach to customer concerns.
• Ability to follow instructions and explain solutions in straightforward language.
• Good attention to detail when recording information.
• Reliable internet access and a quiet workspace suitable for customer calls.
• Availability for the agreed shift schedule, including any assigned weekend shifts.
• Ability to work independently while communicating regularly with the team.

Previous customer service experience is helpful but is not required for this illustrative entry-level role. Applicants returning from a career break may highlight relevant communication, organization, or problem-solving experience.

Benefits & Perks

• Monthly salary of ₹18,000–₹25,000, depending on skills and experience.
• Paid onboarding and product training.
• Company-provided laptop and headset.
• Monthly internet reimbursement of up to ₹750.
• Two scheduled weekly offs.
• Paid leave under the employer’s policy.
• Regular coaching and performance feedback.
• Opportunities to progress into quality assurance, training, or team coordination roles.