Customer Service Executive - Used Commercial Vehicle

Tata Capital; Sundargarh; Presencial; INR 300.000 - 420.000; Jornada completa

Descripción de la vacante

Tata Capital in Odisha, India seeks a front-line sales associate to drive lead generation for UCV deals and manage end-to-end customer interactions. You will engage with SS, channel partners, and referrals, and coordinate with operations to advance loan applications.

The role involves educating customers on financing options, cross-selling products, and maintaining dealer relationships while ensuring accurate documentation in RSPM and SAGE systems.

Formación

• Undergraduate/Graduate degree in any stream; commerce background preferred.
• 0-2 years of relevant experience in sales/fintech domains.

Responsabilidades

• Generate leads for UCV deals through SS, channel partners, referrals, and open market.
• Empanel new referral sources to generate additional leads.
• Conduct BTL activities and Loan Melas for lead generation.
• Manage end-to-end customer relationship; explain products and resolve queries.
• Cross-sell product offerings to customers and educate on financing options.
• Maintain relationships with SS, dealers, and channel partners.
• Collect pre-sanction and post-sanction documents; ensure accurate data entry in RSPM, SAGE, etc.
• Coordinate with customers for documentation completion.
• Interact with Operations and Credit teams to ensure smooth loan processing; follow up for sanction, disbursement, and case closure.

Conocimientos

Lead generation

Customer relationship management

Channel partner management

Cross-selling

Documentation

Educación

Undergraduate/Graduate degree

Commerce background preferred

Herramientas

RSPM

SAGE

Descripción del empleo

Qualifications & Experience

• Minimum Degree: Undergraduate/Graduate in any stream. Commerce Graduate preferred.
• Minimum Years/type of experience: 0-2 years of relevant experience

Lead Generation

• Generate leads for UCV deals through interactions with SS, channel partners, referrals, and the open market.
• Empanel new referral sources to generate additional leads.
• Conduct BTL activities and Loan Melas for lead generation.

Customer Relationship Management

• Manage end-to-end customer relationship, including explaining product offerings and resolving sales queries.
• Cross-sell product offerings to customers.
• Educate customers on products, processes, and financing options.

Dealer Relationship Management

• Maintain relationships with assigned SS, dealers, and channel partners.

Deal Processing

• Collect pre-sanction and post-sanction documents and ensure accurate data entry in systems (RSPM, SAGE, etc.).
• Coordinate with customers for completion of documentation.

Internal Stakeholder Management

• Interact with Operations and Credit teams to ensure smooth processing of loan applications.
• Follow up for timely sanction, disbursement, and case closure.