Customer Service Executive - Two Wheeler Loans

Tata Capital; Patiala District; On-site; INR 180,000 - 240,000; Full time

Job summary

Tata Capital in India is seeking a customer service professional to handle inquiries across channels and resolve issues promptly, delivering courteous and effective support. You will collaborate with internal teams to improve overall customer satisfaction, maintaining accurate records of interactions and transactions while identifying opportunities to upsell and cross-sell products.

The role emphasizes professional communication, prompt problem solving, and a commitment to high service standards

Responsibilities

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various communication channels.
• Resolve complaints and concerns in a fair and timely manner.
• Collaborate with internal teams to improve overall customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Job description

• Handle customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various communication channels.
• Resolve complaints and concerns in a fair and timely manner.
• Collaborate with internal teams to improve overall customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.