Customer Service Executive - Two Wheeler Loan Processing

Tata Capital Finance Ltd; Vijayapura District; On-site; INR 250,000 - 400,000; Full time

Job summary

Tata Capital Finance Ltd is seeking a Customer Service Executive for Two Wheeler Loans in Vijayapura, Karnataka. The role involves assisting customers under supervisor guidance, collecting documents, and validating them per company norms to facilitate loan processes.

You will log cases, support disbursement procedures, help achieve sanction ratios, and explore cross-sell opportunities while maintaining RBI compliance.

Responsibilities

• Identify customers for potential business with supervisor/manager guidance.
• Collect and validate customer documents per organizational norms.
• Log cases in the system per SOP and follow the disbursement process.
• Fulfill sanction ratio as per organisational requirements.
• Meet customer requirements and cross-sell multiple products under supervisor guidance.
• Empanel new vendors and develop relationships with them with manager guidance.
• Ensure compliance with all Audit and RBI regulations with supervisor guidance.

Job description

Customer Service Executive - Two Wheeler Loans - Vijayapura - D V Darbar Unnati Complex - CSE*

Perform the following under the guidance/direction of Supervisor/Manager

• With help of Supervisor/ Manager, Identify the customers for protentional Business
• Collect the documents from Customers and validate as per the organization norms
• Logging the case in the system as per SOP and follow the process for disbursement.
• Fulfil - the Sanction ratio as per organisation requirement
• Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager.
• With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.