Customer Service Executive - Two Wheeler Loan Services

Tata Capital Finance Ltd; Jalandhar; On-site; INR 150,000 - 220,000; Full time

Job summary

Tata Capital Finance Ltd seeks a Customer Service Executive for Two Wheeler Loans in Jalandhar. The role operates from PUDA Complex, focusing on customer interactions and loan-related support.

You will handle inquiries, assist with loan processing and documentation, and coordinate with internal teams to ensure smooth disbursal while maintaining high customer satisfaction and compliance with policies.

Responsibilities

• Handle customer service operations specifically for two wheeler loan products.
• Engage with customers to provide loan-related information and support.
• Work from the PUDA Complex office in Jalandhar, ensuring direct customer interaction.
• Manage queries and assist customers in loan processing and documentation.
• Maintain customer satisfaction by resolving issues related to two wheeler loans.
• Coordinate with internal teams to facilitate smooth loan disbursal and follow-up.
• Ensure compliance with company policies and regulatory requirements related to loan services.
• Support the sales and loan processing teams by providing timely customer feedback and assistance.
• Maintain accurate records of customer interactions and loan service activities.
• Contribute to improving customer service processes and enhancing customer experience.

Job description

Customer Service Executive - Two Wheeler Loans - Jalandhar - PUDA Complex - CSE*

• Handle customer service operations specifically for two wheeler loan products.
• Engage with customers to provide loan-related information and support.
• Work from the PUDA Complex office in Jalandhar, ensuring direct customer interaction.
• Manage queries and assist customers in loan processing and documentation.
• Maintain customer satisfaction by resolving issues related to two wheeler loans.
• Coordinate with internal teams to facilitate smooth loan disbursal and follow-up.
• Ensure compliance with company policies and regulatory requirements related to loan services.
• Support the sales and loan processing teams by providing timely customer feedback and assistance.
• Maintain accurate records of customer interactions and loan service activities.
• Contribute to improving customer service processes and enhancing customer experience.